Revenue Operations Manager

PointCentral is seeking a strategic, detail-oriented Revenue Operations Manager to own and optimize the core sales and revenue operations engine. This role focuses on fundamental sales operations, enabling consistent execution across Sales and Service Provider teams by maintaining strong CRM discipline, ensuring data hygiene, and supporting tech-enabled outbound programs that convert demand into pipeline. The Revenue Operations Manager is an operations-focused role accountable for foundational sales processes, systems, and workflows that remove friction from the sales cycle, while managing an Operations Administrator and partnering closely with Sales, Marketing, Product, and Implementation to operationalize revenue programs, support pricing and proposal processes, and drive continuous improvement. This role is ideal for a highly analytical, tech-savvy, and process-driven individual who enjoys creating order from complexity and building scalable systems that enable revenue growth and sales efficiency. Key Responsibilities: Core Sales Operations & Revenue Hygiene (Primary Responsibility) Own and continuously improve day-to-day sales operations, including CRM data hygiene, pipeline integrity, and reporting accuracy. Define, document, and enforce standard sales processes across lead management, opportunity management, handoffs, and forecasting. Manage and mentor the Operations Administrator, ensuring operational tasks, data upkeep, and process execution are completed accurately and on time. Partner with Sales leadership to identify operational gaps, remove friction, and ensure reps can focus on selling. Tech-Enabled Outbound & Revenue Programs Design and operate tech-driven outbound programs that activate existing lead and account data into pipeline. Own sequencing, workflows, and automation within sales engagement and AI-powered outreach platforms. Enable Sales with scalable outbound cadences, templates, and workflows rather than performing SDR-level outreach. Continuously test, optimize, and improve programs using performance data and conversion metrics. Pricing, Packaging, and Proposal Operations Maintain standardized pricing frameworks and packaging that support repeatable selling motions. Own proposal templates, pricing tools, and presentation standards to improve speed, accuracy, and consistency. Operate lightweight deal desk workflows for non-standard pricing, approvals, and tracking. Ensure pricing and deal data is accurately captured in Salesforce for reporting and forecasting. Product & Program Launch Operations Coordinate the operational execution of product and service launches, ensuring readiness across Sales, partners, and Implementation. Partner with Marketing and Product to translate launches into sales-ready workflows, tools, and processes. Ensure launches are tracked, adopted, and measured through defined operational metrics. Measurement & Continuous Improvement Define KPIs for revenue programs, outbound effectiveness, and sales process health. Build and maintain dashboards and reporting to communicate performance to stakeholders. Use data to recommend and implement improvements to programs, tooling, and workflows. Requirements 4+ years of experience in Revenue Operations, Sales Operations, or GTM Operations. Experience owning core sales operations processes and CRM governance. Prior experience managing or mentoring operational support roles preferred. Strong analytical skills with the ability to translate data into operational improvements. Proficiency in Salesforce, sales engagement platforms, and Excel/Google Sheets. Comfort working cross-functionally with Sales, Marketing, Product, and Implementation. Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR POINTCENTRAL? Collaborate with outstanding people: We hire only the best. Our standards are high, and our employees enjoy working alongside other high achievers. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the PointCentral team! Gain well rounded experience: PointCentral offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting. Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. COMPANY INFO Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people. For more information, please visit www.alarm.com. COMPANY BENEFITS Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.