Revenue Operations GTM Systems Architect

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! RevOps GTM Systems Architect Department: Revenue Operations Function: GTM Systems Location: NYC, SF, Toronto Role Overview: The Revenue Operations team’s mission is to build and maintain the systems, data, and processes that power our go-to-market engine. We are looking for a RevOps GTM Systems Architect to join the team, reporting to the Head of Revenue Operations, focused on owning and evolving our full GTM tech stack including Salesforce, Marketo, CPQ, and our ERP integrations. Key Responsibilities: - Own and administer our core GTM platforms: Salesforce CRM, Marketo, CPQ, and supporting tools (e.g., Outreach, LeanData, ZoomInfo) - Design, build, and maintain integrations across the stack including our NetSuite ↔ Salesforce order-to-cash integration using iPaaS tools or direct API development - Write code (Python, JavaScript, or Apex) to automate processes, build custom solutions, and extend platform capabilities beyond point-and-click configuration - Identify and implement AI-powered capabilities across the GTM stack including lead routing, forecasting models, rep productivity tooling, and intelligent workflow automation - Translate business requirements from Sales, Marketing, Finance, and CS into scalable systems logic and clean data models - Maintain a prioritized roadmap for the GTM tech stack and own vendor relationships and procurement for RevOps tools - Ensure data integrity, documentation, and governance across all GTM systems Qualifications: - Have 4+ years of hands-on Salesforce experience and hold Salesforce Administrator, Platform Developer I, and CPQ Specialist certifications (all three required) - Have built or maintained a Salesforce ↔ NetSuite integration (or comparable CRM ↔ ERP integration) - Can write and debug code: Python, JavaScript/Node.js, or Salesforce Apex; comfort with SOQL, REST/SOAP APIs, and iPaaS platforms - Have experience administering a marketing automation platform (Marketo preferred) and understand lead lifecycle, scoring, and CRM sync - Have configured and maintained CPQ pricing rules, quoting workflows, product catalog, and approval processes - Actively leverage AI tools to accelerate your work and can evaluate AI vendors with a clear-eyed view of actual ROI - Understand B2B SaaS revenue processes end-to-end: lead-to-opportunity, quote-to-cash, renewal management, and ARR recognition - Are a clear communicator who can translate between technical and non-technical stakeholders, and operate with high ownership and low ego FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly. We have offices in Toronto, San Francisco, New York City, London, Paris, Montreal, and more coming soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.