Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
Fin is one of the fastest-growing products in the CX space, and we’re looking for a proven enterprise sales leader to accelerate both new business and customer growth across North America. This role offers the chance to lead an entrepreneurial business within a high-growth company — combining the agility of a startup with the resources and momentum of an established organization. You’ll be accountable for scaling a high-performing team, driving disciplined execution, and partnering across the business to deliver outsized impact.
What you’ll be doing
Own enterprise sales execution: define strategy, drive prospecting discipline, and embed Command of the Message and MEDDPICC in every deal.
Lead, coach, and grow a team of AEs; set performance standards and ensure consistent attainment.
Partner with Product, Marketing, and Engineering to align customer needs with roadmap and GTM strategy.
Build scalable operational processes and accurate forecasting rhythms.
Personally model excellence in prospecting and executive engagement.
What you’ll need
5+ years as an enterprise seller with a track record of success in complex, strategic deals.
3+ years leading enterprise sales teams with consistent quota attainment.
Strong operational background, with fluency in forecasting, pipeline management, and GTM planning.
Expertise in Command of the Message and MEDDPICC.
Ability to sell complex, technical products — ideally with AI fluency or a strong technical background.
Proven prospecting discipline and ability to coach it across the team.
Experience collaborating closely with product and engineering to win and expand enterprise accounts.
A builder’s mindset: attract top talent, develop high performers, and create repeatable success.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
The OTE range for candidates within the San Francisco Bay Area is $400,508 - $494,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.