Job Description
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Key responsibilities:
1. Sales Documentation Support (Back-Office):
Document Preparation:
Prepare tender documentation, particularly completion of forms in line with the sales department’s guidelines.
Draft commercial contracts, including post-tender agreements, based on instructions from the sales department.
Quotation Support:
Prepare commercial quotes following sales department guidelines.
CRM System Management:
Register cases and track their timely resolution, including sending corrections and proformas as scheduled.
Complaint Handling:
Manage the complaint process related to product quality and delivery accuracy.
Archiving:
Organize and file electronic documents accurately within designated databases.
2. Customer Service and Communication:
Customer Interaction:
Professionally manage incoming customer inquiries via phone and in person.
Helping a client complete a New Account Form.
Provide timely updates to customers about offers, order statuses, and delivery schedules.
3. Office Administration and Logistics:
Equipment Operation:
Efficiently operate office equipment, including scanners, printers, and photocopiers.
4. Sales Department Support:
Interdepartmental Cooperation:
Coordinate with the logistics department and warehouse to ensure smooth delivery fulfilment.
Marketing Assistance:
Support marketing efforts by assisting with the distribution of promotional materials to customers and account managers.
Event and Conference Support:
Prepare and ship event materials, monitor administrative aspects such as registration and payments, and input leads.
Social Media Management:
Manage the company’s LinkedIn account to enhance brand presence and engagement.
Key Competencies:
Advanced proficiency in English.
Knowledge of German is an advantage.
Strong organizational skills with keen attention to deadlines.
Proficient in MS Office applications, especially Excel.
Experience working with CRM systems.
Professional and strong communication skills.
High level of accuracy and attention to detail.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Why Join Bio-Techne:
We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.