Sales Development Representative, APAC (Japanese Speaking)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary: Payoneer is looking for a Sales Development Representative to join an extremely fast-growing global Fintech business. The ideal candidate will play a crucial role in Payoneer’s business success, focusing on our biggest and most promising prospects in the Asia Pacific region. The Sales Development Representative (SDR) will maintain and manage SQL quota across defined Asia Pacific markets and report to the Head of Inside Sales. The SDR will be responsible for lead generation activities and will liaise closely with the Sales and Marketing teams. The candidate will seek new business opportunities by contacting and developing relationships with potential customers. Location: Hong Kong What you’ll do: Generate new leads for Payoneer to pursue according to the profile of our key clients and verticals; identifying and qualifying leads, run lead generation activities and drive engagement to generate a sales qualified lead (SQL) for the Sales team Identify and qualify relevant prospects and identify the right contact person from each company or enhancing data using external data sources; engage prospects with an introduction on the Payoneer value proposition and further segmenting opportunities based on their size, potential and strategic relevance Support Sales managers’ post-sales operational workflows, including contract handling, payment method setup, account configuration, and coordination with the sales team to ensure a smooth onboarding process Guide new customers through their first successful transaction, providing clear instructions on account setup, service usage, and initial product education Monitor the progress leading to the customer’s first incoming payment, identifying potential bottlenecks and coordinating with internal teams across APAC and global functions to resolve them Support operational tasks after customers begin transacting, including settlement questions, product enablement, and ongoing issue resolution Manage the formal handover of activated customers to the Customer Success team, documenting all relevant background, requirements, and outstanding items to ensure a seamless transition Collaborate closely with Sales, Marketing, Operations, Compliance, and Customer Success, leveraging Salesforce and internal tools to enhance customer experience and operational efficiency Who you are: Bachelor’s degree (business-related field preferred) 2+ years of experience in sales operations, account management, customer experience, or related fields Experience in payments, fintech, or technology services is a strong advantage Excellent communication skills, with the ability to work across multiple cultures and markets in APAC Strong problem-solving capabilities and comfort coordinating across global and regional teams Highly organized and detail-oriented approach to managing tasks Fluency in English & Japanese Experience using Salesforce or other CRM tools preferred #L1-SL3 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.