Sales Operations Manager, Sales Development

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We're looking for an analytical, organized, and execution-oriented Sales Operations Manager to join our Revenue Operations team. Our mission is to empower Intercom's go-to-market teams with the systems, insights, and processes that drive predictable revenue growth and exceptional customer experiences. In this role, you'll serve as the operational partner to our Sales Development organization, helping ensure our SDR teams have the tools, processes, and reporting they need to execute effectively every day. You'll support the operational rhythms of the business by maintaining key processes, monitoring performance, resolving operational issues, and partnering cross-functionally to continuously improve how our Sales Development organization operates. This is a great opportunity for someone who enjoys solving operational challenges, improving processes, and working closely with Sales leaders to drive efficiency at scale. What will I be doing? Sales Development Operations: Support the day-to-day operational needs of the Sales Development organization, helping ensure SDRs have the systems, processes, and reporting needed to execute efficiently. Process Execution & Optimization: Maintain and improve operational processes including lead management, routing, top-of-funnel reporting, territory support, and operational workflows. Identify opportunities to simplify processes and improve the seller experience. Operational Reporting & Insights: Build and maintain dashboards, reports, and recurring business metrics that provide visibility into pipeline generation, activity, conversion rates, and overall Sales Development performance. Project Execution: Partner with senior members of Revenue Operations to execute operational initiatives, system enhancements, process improvements, and cross-functional projects that support the Sales Development organization – especially implementing and optimizing third-party tools like Outreach and Nooks Cross-functional Partnership: Work closely with Sales Development leaders, Business Systems, Sales Enablement, Marketing Operations, and Customer Success to resolve operational issues, support new initiatives, and ensure consistent execution across teams. Operational Excellence & AI: Maintain high standards for documentation, process governance, and operational quality while identifying opportunities to leverage AI and automation to improve team efficiency. What skills do I need? Bachelor's degree or equivalent experience. 4+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, ideally within a high-growth SaaS company. Experience supporting sales teams through reporting, process management, and operational execution. Strong analytical skills with experience using Salesforce, Excel/Google Sheets, and reporting tools to generate actionable insights. Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously. Strong communication skills and the ability to build effective cross-functional relationships. Curious, detail-oriented, and motivated to continuously improve operational processes. Bonus skills & attributes Experience with Claude, Tableau/Looker, Gong, Outreach, SQL Experience with working closely with Sales Development Familiarity with AI tools and workflow automation Experience in a high-growth SaaS or AI company Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the Greater Chicago Area is $115,800 - $138,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.