Job Description
Location: San Antonio, TX (Onsite; 9pm - 5 am)
The Security Operations Center (SOC) Night Shift Associate Manager will be responsible for managing a team of SOC Analysts who assess, analyze, and respond to global security incidents. This role will oversee the execution of standard operating procedures and quality assurance. When necessary, the Night Shift Manager will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Analysts. The Night Shift Associate Manager will be required to partner with crisis management stakeholders and facilitate necessary escalations. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, they will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties.
Key Responsibilities:
Manages a team of SOC Analysts on the night shift that supports a 24/7/365 operation
Oversees the daily operations of the SOC. This includes, but is not limited to the following:
Leadership Briefings
Career Development
Performance Achievement
Time and Attendance
Shift Scheduling
Training
Conducts training and tabletop exercises as necessary for SOC analysts to improve on SOC protocols, operator proficiency and readiness
Demonstrates expertise developing guidance procedures, review processes and workflows to create efficiencies
Works collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture
Communicates and disseminate information, using established communication processes
Ensures senior security management is apprised of all significant local and global events in real-time, and documentation is maintained
Liaises, notifies, assists, and directs external emergency personnel and internal resources as necessary
Interfaces with security officers, managers, guard force, facilities management, and other operations support functions
The Night Shift Manager will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms
Performs other tasks and duties of a similar nature and scope as assigned
May be required to provide coverage for staffing gaps on other shifts as neede
Hours & Shift Requirements:
This role is designated as the Night Shift Associate Manager (9 pm - 5 am) and is responsible for leading and owning overnight operations. The position requires consistent availability during nights, weekends, and holidays to ensure continuity of coverage, operational stability, and real-time decision-making. The Night Shift Manager is expected to provide leadership presence during critical hours and extend coverage as needed to meet business and operational demands.
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Review this application criteria.
You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
Basic Qualifications:
Minimum of 5 years of experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia
Minimum of 2 years of experience in security operation centers
Preferred Qualifications:
Supervisory experience in a Security Operation or Command Center role
Experience working with Intrusion Detection, Access Control, and CCTV systems
Bachelor’s degree in a related field
Bilingual (English, Spanish, Portuguese)
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)
Professional Skills:
Ability to analyze threats and envision potential or real time impact to operations
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Great active listening skills
Rapport building skills
Patient and empathetic attitude
Adaptability and flexibility
Attention to detail, excellent reading and writing abilities, and highly effective communication skills
Utilize sound judgement to determine actions required when dealing with employees.
Demonstrated analytical and problem-solving skills
Must be flexible and possess the ability to function in highly stressful situations with changing priorities
Mediate conflict with tact and diplomacy
A dependable team player with business maturity, enthusiasm, and a positive attitude
Highly motivated, self-starting individual with ability to multi-task and manage to timelines
Excellent customer service skills & written/oral communication skills
Must be able to work with and protect highly confidential information
Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions
Strong decision-making ability during emergency situations.
Demonstrated ability to drive organizational change, change management
Ability to influence and build strategic vision
A working knowledge of security principles, concepts, and technologies
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/09/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $73,800 to $182,600
Cleveland $68,300 to $146,100
Colorado $73,800 to $157,800
District of Columbia $78,500 to $168,000
Illinois $68,300 to $157,800
Maine $62,800 to $134,400
Maryland $73,800 to $157,800
Massachusetts $73,800 to $168,000
Minnesota $73,800 to $157,800
New York $68,300 to $182,600
New Jersey $78,500 to $182,600
Virginia $68,300 to $168,000
Washington $80,200 to $168,000
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
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