Senior Academy Programme Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About Bloomreach Academy Bloomreach Academy is Bloomreach's value realisation engine. We build customers' and partners' expertise and confidence so they can turn their vision into outcomes — driving platform adoption, measurable ROI, and customer advocacy. Academy sits at the heart of the customer journey, from onboarding to mastery. We are a strategic lever for Bloomreach growth, not just a training function. Four values guide how we work: Learner obsession — every decision we make is for the benefit of our learners. Craftsmanship — our work is grounded in learning science and industry best practice; we consult, challenge, and advise before we build. Innovation — we continuously iterate on how we work, adopting new approaches intentionally to create real value. Talent cultivation — we create the conditions for people to do their best work through opportunity, the right tools, and genuine support. Overview of the Role We're evolving our Academy Operations function from a generalist model into a discipline grounded in programme management methodology and specialisation. As a Senior Academy Programme Manager, you'll independently run Academy programmes end-to-end while starting to build depth in one specialisation: Learner Experience. In practice, you'll support all aspects of Bloomreach Academy operations, with an increasing focus on Learner Experience. Learner Experience is about how it feels to learn with Bloomreach Academy, from the first interaction to advocacy. In this specialisation, your programmes will cover learner journeys, content discoverability, UX, personalisation and engagement strategy, and more. You'll partner closely with our other Senior Programme Manager (Systems Architecture), the Content team, and other teams internally to turn data and learner feedback into learning experiences that learners love. What You'll Do Programme management Independently manage Academy programmes end-to-end, applying PM methodology in practice (project plans, stakeholder maps, milestone reviews, documented decisions), and drawing on guidance only where genuinely needed. Act as a trusted partner for Subject Matter Experts, internal stakeholders, and learners, owning structured status communication and reducing recurring queries. Create and maintain the process documentation and delivery frameworks the team relies on, and continuously improve core processes. Leverage AI and automation to improve operational and delivery efficiency. Specialisation: Learner Experience Partner closely with the Content team, the other Senior Programme Manager (Systems Architecture), and other relevant teams on: Shaping learner journeys and tailoring the experience to each learner persona's needs and preferences. Setting the engagement strategy and building the communications and nudges that lift registration, activation, progression, and completion. Improving content discoverability and the usability of Academy's learning environments (UX/UI), from navigation and course presentation to accessibility. Turning learner feedback and behavioural data into a prioritised Learner Experience roadmap, then coordinating delivery against it across Content, platform, and operations teams. Your First 90 Days A rough guide to how we see the role ramping up — a starting point, not a rigid checklist. By 30 days Completed company onboarding, with a solid grasp of Bloomreach, our customers, and a good overview of Bloomreach Academy. By 60 days Deep-dived into Academy Operations — our packages and pricing model, our tech stack, and how learner administration and the learner lifecycle work today. Started building relationships with key internal stakeholders (e.g. Customer Marketing, Product Marketing). By 90 days Assessed the current state of Learner Experience and identified the key gaps. Started taking over existing programmes and developing ideas for new ones. What We're Looking For 3+ years in programme/project management, learning operations, L&D, customer education, UX, or a related operational field — ideally in SaaS, L&D tech, or a fast-moving technology environment. Demonstrated ability to run multiple workstreams independently using a structured programme management approach (scope, milestones, risk, stakeholder management). A genuine interest in (or experience with) learner experience: journey design, UX/UI thinking, and engagement/personalisation strategy. Comfort working with data — pulling, interpreting, and acting on operational and engagement metrics, and building or briefing dashboards. Strong written and verbal communication; able to give clear, structured updates to internal teams and leadership. English B2+ level. A proactive, solution-oriented mindset and a habit of using new technologies (including AI) to work smarter. Self-organisation and the ability to navigate ambiguity. Nice to have: familiarity with LMS/learning platforms, authoring tools, or marketing/CRM systems; experience designing learner-facing or customer-facing journeys. #LI-HO1 The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above. Base Salary Range €30.171—€37.714 EUR More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote