Senior Analyst, ARR & Customer Metrics

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team Amplitude is seeking a Senior Analyst, ARR & Customer Metrics to join our Strategic Finance team. This role will play a critical part in maintaining the accuracy, governance, and scalability of Amplitude’s metrics platform, which powers our financial data, ARR reporting, and master customer records used in externally reported operating metrics. In this role, you will partner cross-functionally with Deal Desk, Order Management, Sales Operations, Enterprise Data Insights (EDI), Corporate Engineering, and Accounting to ensure ARR and customer datasets are accurate, consistently defined, audit-ready, and aligned with reporting requirements as the company grows. This role is ideal for someone who is highly detail-oriented, comfortable navigating complex datasets and reconciliation workflows, and motivated to drive process improvements that impact executive and external reporting. The platform is built on Snowflake/dbt and Tableau, and this role will require hands-on technical analysis, including SQL-based validation and dashboard support, so SQL knowledge is highly preferred. Success is driven by analytical rigor, ownership of outcomes, and strong cross-functional collaboration. The projects and initiatives that you will help lead: Serve as a key contributor to Amplitude’s ARR and customer metrics platform, supporting the accuracy and reliability of externally reported metrics Perform recurring tie-outs between Salesforce, financial systems, and warehouse outputs to validate ARR, customer hierarchies, segmentation, and retention metrics Investigate data discrepancies, identify root causes, and partner cross-functionally to implement durable fixes Support monthly and quarterly close processes by validating snapshot datasets and ensuring alignment with Finance and Accounting timelines Partner with EDI and Corporate Engineering to test and validate updates to data models, reporting logic, and dashboard outputs Maintain metric definitions and documentation to ensure consistency across Finance, GTM reporting, and executive dashboards Track and document changes to metric logic, definitions, and historical adjustments to preserve comparability over time Contribute to initiatives that expand reporting from customer-level metrics to more granular contract, subscription, and opportunity-level insights Identify opportunities to automate validation processes and improve data quality controls Build and maintain documentation and validation frameworks to ensure the metrics platform remains a trusted source of truth You'll be a great addition to the team if you have/are: Minimum Qualifications: 3–5 years of experience in Revenue or Sales Operations, Finance Operations, Business Operations, or BI/Analytics, preferably in a SaaS or subscription-based business Strong understanding of SaaS business models and key metrics, including ARR, churn, retention (NRR/GRR), and cohort-based analysis Requires experience working with Salesforce and revenue-related objects (Accounts, Opportunities, Quotes, Contracts, customer hierarchies, etc.) Working knowledge of SQL, with the ability to query and validate data in a warehouse environment Proven ability to perform data reconciliations and investigate discrepancies across systems with strong attention to detail Ability to manage complex workflows and operate in ambiguous environments while maintaining high standards for accuracy Strong stakeholder management skills and the ability to collaborate effectively across Finance, Sales Ops, Deal Desk, Accounting, and Data teams Preferred Qualifications: Experience using Snowflake, Tableau, dbt, or similar BI/data warehouse tools Experience supporting SOX-controlled processes, audit readiness, or externally reported financial metrics Exposure to quote-to-cash workflows and Salesforce data hygiene best practices Experience documenting metric definitions, validation processes, and governance controls Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2. We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $121,000 - $181,000 total target cash (inclusive of bonus or commission) By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.