Senior Analytics & Insights Lead

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, PagerDuty is seeking a strategic, hands-on, Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team, primarily Go To Market leadership, and Operational Business Partners on organizational performance insights. You will ensure the E-Team has a clear picture of the key performance indicators to run their respective business units. You will leverage AI to produce insights for Executive leaders’ Monthly Business Reviews, and see through the recommended actions fueled by data. You’ll maintain and update the leading/lagging- input/output metrics for key Company Saas Metrics so your E-Team stakeholders know exactly what levers to pull in order to impact the output metric. You will design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the organization’s short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work. Key Responsibilities – How You’ll Impact Our Vision: Have a strategic mindset to align business questions to overall strategy and KPIs Derive analytical insights for Go-To-Market executive stakeholders Maintain and data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics. Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making. Mentor and support junior analysts, fostering a culture of learning and operational excellence. Drive cross-functional projects, surfacing strategic business insights and ensuring timely, high-quality delivery. Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs. Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle. Balance a mix of maturity projects and stakeholder-driven initiatives, ensuring both are delivered with excellence. Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy. Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve. Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps and risks. Engage with internal and external customers to understand their needs, gather feedback, and take action to improve satisfaction and confidence in analytics deliverables. Build and manage cross-functional relationships, aligning on priorities, setting clear project roles and responsibilities, and managing through influence. Key Attributes: Analytical Rigor: Approaches problems with a data-driven mindset, using evidence and critical thinking to inform decisions. Business Acumen: Understanding of B2B SaaS business models, metrics, and drivers of company performance. Go To Market: Strong understanding of Go To Market B2B motions and the leading -> lagging indicators to measure throughout and conversion. Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and work with cross-team members to anticipate future needs. Technical Mastery: Advanced proficiency in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI. Technical Mastery: Proficient in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI. Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences. Detail-Oriented: Maintains high standards for data quality, accuracy, and reporting integrity. Proactive Problem Solver: Anticipates challenges, identifies root causes, and implements effective solutions independently. Adaptable & Resilient: Thrives in a fast-paced, evolving environment, and remains flexible in the face of ambiguity. Ethical & Trustworthy: Upholds confidentiality, data privacy, and ethical standards in all analyses and recommendations. Minimum Qualifications: Experience: 5–9 years of professional experience working with B2B SaaS data sets and analytics, with a proven track record of leading data standardization and reporting initiatives. Education: Undergraduate degree required in a quantitative field (e.g., Business, Economics, Engineering, Math, Statistics, Computer Science) or equivalent applicable experience. Technical Skills: Proficient in SQL; expert in Tableau and SFDC. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.