Senior Deal Desk Manager

Senior Deal Desk Manager AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. We are hiring a Senior Deal Desk Manager to evolve Deal Desk into a strategic, scalable function. While we already have a strong Contracts Administration foundation in place, this role is designed to add strategic deal leadership, stronger process discipline, and additional capacity. This person will partner closely with Sales and Sales Leadership earlier in the deal cycle to shape deal strategy, reduce end-of-quarter bottlenecks, and ensure that deals are structured to scale. They will also own the continued evolution of Deal Desk processes to minimize one-offs, improve data quality, and ensure downstream systems (billing, rev rec, provisioning, reporting) can run automatically and reliably. This is a high-impact role with visibility across the business and a mandate to help AcuityMD operate at the next level of scale. Team Mission The Revenue Operations team is responsible for building a scalable, data-driven commercial engine. We partner across Sales, Finance, Legal, and Customer teams to enable growth while maintaining operational rigor, predictability, and long-term business health. As AcuityMD scales, RevOps plays a critical role in helping the company operate like a $150M+ business. Responsibilities Strategic Deal Support Partner with Sales and Sales Leadership early in deal cycles to shape pricing, structure, and commercial terms Serve as a trusted resource to reps on complex, non-standard deal scenarios Reduce end-of-quarter escalations and “heroics” by improving upfront deal planning Balance deal velocity with pricing discipline and long-term business health Deal Desk Process & Scale Strengthen and formalize Deal Desk workflows, SLAs, and approval frameworks Minimize one-off deals by identifying patterns and turning exceptions into scalable processes Design, own, and enforce a robust closed-won process that captures all required data for downstream systems Ensure clean, complete, and accurate deal data to support billing, revenue recognition, forecasting, and reporting Cross-Functional Leadership Act as the connective tissue between Sales, Finance, Legal, RevOps, and Leadership Partner with Finance and Legal to evolve pricing, discounting, and contracting policies as the business scales Communicate clearly and confidently with senior stakeholders, including Sales and Executive leadership Systems, Reporting & Insights Own Deal Desk-related tooling and workflows across CRM, CPQ, and CLM systems Monitor Deal Desk KPIs (cycle time, exception rates, discounting trends, bottlenecks) Surface insights and recommendations to leadership on deal trends and process gaps Continuously improve Deal Desk effectiveness through data and feedback Your Profile 5+ years of experience in Deal Desk, Commercial Operations, or Revenue Operations at a B2B SaaS company Proven experience supporting mid-market and/or enterprise sales motions Demonstrated ability to shape deal strategy early—not just process approvals at the end Strong understanding of pricing, discounting, and deal structuring tradeoffs Experience building or scaling Deal Desk processes in a growing organization Systems-minded with a deep appreciation for data quality and downstream automation Exceptional communication skills and the confidence to influence Sales while holding firm on policy Comfortable operating in ambiguity and building structure where it doesn’t yet exist Builder mindset with grit, judgment, and a bias toward scalable solutions Nice to Haves Experience with CRM and CPQ tools (e.g., Salesforce, DealHub, Salesforce CPQ, MonetizeNow) Familiarity with CLM tools (e.g., Ironclad, DocuSign) Experience partnering with Finance on rev rec or billing implications Prior experience in a high-growth Series C/D environment You must have an eligible work permit in the USA to be considered for this position. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 8-16 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.