Senior DevOps & Site Reliability Engineer - Americas

About Appspace: At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Your Role as a Senior DevOps & Site Reliability Engineer: Our Cloud Operations team is seeking a Senior DevOps & Site Reliability Engineer who will play a critical role in ensuring the reliability, performance, and scalability of our diverse SaaS applications. You are a problem-solver and an automator at heart. This role is a specialized hybrid, bridging the gap between legacy VM-based architectures and modern cloud-native standards through aggressive automation and development-focused operations. Unlike a traditional SRE, this role is deeply integrated with the software development lifecycle, focusing on the consolidation and optimization of platform operations. You will be responsible for building the CI/CD frameworks, self-service tools, and AI-driven automation that allow our engineering teams to move faster while maintaining rock-solid stability. Your mission is to maximize the ROI of our existing infrastructure by "automating away" manual toil. On-call coverage will be required on a weekly rotation basis. A Day in the Life of a Senior DevOps & Site Reliability Engineer: In this role, you will be the technical anchor for a global platform footprint that includes a mix of Azure IaaS/PaaS, Google Cloud Platform (GCP), Kubernetes, and various data platforms. Your day will consist of: Intelligent Automation & DevOps: Identifying manual "toil" and replacing it with automated workflows for monitoring, change management, and routine administration of large-scale VM environments to ensure a positive ROI. AI-Enhanced Operations: Leading the integration of AI tools for automated code reviews, development frameworks, and predictive log analysis to drive departmental velocity and efficiency. Scalable CI/CD & Provisioning: Designing and maintaining "self-service" deployment frameworks and CI/CD pipelines (GitHub Actions, Bamboo) using Infrastructure as Code (Bicep, Terraform). Strategic ROI Projects: Evaluating platform components to determine the most cost-effective path: automating the current state or migrating features to modern, shared architectures. Unified Observability: Designing and maintaining a comprehensive observability stack across Azure and GCP (metrics, logs, traces) to identify performance bottlenecks and proactively address system defects. Cross-Functional Collaboration: Partner with engineering, security and operations teams to ensure new features are "born" with reliability, security and automated delivery in mind; Ensure adherence to security best practices and compliance standards (SOC2, HIPAA, ISO 27001) and operational excellence with cost efficiency. Root Cause Analysis & Forensics: Investigating complex performance defects by following log trails across web, application, and database tiers (SQL Server, MongoDB, MySQL). Governance & Security: Ensuring all platforms meet security standards (SOC2, HIPAA, ISO 27001) through automated policy enforcement across Azure and GCP. What You’ll Need: Must have a passion for life-long learning. 6+ years in DevOps or SRE roles, with a proven track record of bridging development and operations in complex cloud environments Extensive experience with Microsoft Azure (IaaS, PaaS, App Services, Networking) and/or Google Cloud Platform (GCP). Expert-level PowerShell and Python skills. Hands-on experience with Bicep or Terraform is required Strong background in Windows/Linux Server OS, Kubernetes (AKS/GKE), Helm, and container orchestration Familiarity with various middleware and PaaS technologies (e.g. Event Hub, Service Bus, CosmosDB, RabbitMQ, MongoDB, etc.) Expert-level troubleshooting and the ability to reason through complex process workflows to identify faults in large-scale platform environments. Nice to Haves: Experience with Atlassian suite (Jira, Confluence, Bitbucket). Experience with AI-driven log analysis or automated incident remediation. Knowledge of database tuning (SQL Server, MySQL, MongoDB). Familiarity with compliance standards (SOC2, HIPAA, GDPR). The Perks of Working for Appspace: For all our Canadian based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, ongoing training opportunities, gym membership reimbursement, mental health resources, and a fully paid maternity and parental leave program. Generous PTO 5 additional days off for training Flexible work schedules Remote work opportunities Appspace Quiet Fridays (No non-essential internal meetings scheduled) Paid company holidays Disclaimer: Appspace is committed to equitable compensation practices and complies with all applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role. If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.