Senior Enablement Business Partner, Customer Value

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Enablement Business Partner of Customer Value. About the job This position is needed to drive the effectiveness of enablement for the Customer Value organization at Twilio so that they are equipped to successfully ramp and do their jobs. The person in this position will report directly to the Senior Manager, Specialist Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement. If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you. As the Senior Field Enablement Partner for Customer Value, you will be responsible for driving the performance, productivity, and effectiveness of the roles within the Customer Value organization. You will design, localize, and implement enablement strategies, programs, and tools to support reps at every stage of the customer Journey. This role requires close collaboration with regional leaders, marketing, product, operations, and global enablement teams to ensure alignment with business priorities and cultural nuances across the roles and markets. You’ll partner closely with leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions across the entire sales lifecycle - acting as a strategic partner making proactive recommendations for the Enablement Strategy & Plan. Responsibilities In this role, you’ll: Act as a consultant for Customer Value leaders on enablement opportunities based on both qualitative and quantitative metrics and performance Establish a quarterly Enablement Strategy based upon data, insights and feedback across the organization establishing an Enablement roadmap inclusive but not limited to skills, tool adoption/knowledge, and processes. Deliver content tailored by audience Contribute to knowledge bases, training sessions, knowledge development, and weekly updates Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area Follow through on the adoption of pre / post- evaluations and metrics of enablement programs Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 4-5+ years in sales enablement, sales operations, or direct GTM experience, with at least 3 years in a strategic enablement/business partner role. Proven success in driving measurable impact through enablement programs. Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments. Experience with sales enablement platforms (e.g., Highspot, Salesloft, Gong), LMS, and CRM systems (e.g., Salesforce). Excellent communication, facilitation, and stakeholder management skills. Analytical mindset with the ability to interpret data and make informed decisions. Self-starter with the ability to manage multiple initiatives in a fast-paced, dynamic environment. Understanding of GTM processes, gained from having worked closely with GTM teams, or from having been a GTM professional. Team player who recognizes team contributions and celebrates team wins, who is open to new ideas, and comes with a positive attitude, a sense of urgency, and willingness to try what is needed to achieve project goals. Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships. Builds and maintain trusting relationships with peers and stakeholders Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives. Ability to leverage Bloom’s Taxonomy to establish learning outcomes and results Desired: 3+ years experience in a strategic sales enablement or business partner role within a Cloud Communications or Customer Data Platform company. Location This role will be remote, and based in Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.