Senior Engineering Manager

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is solving one of the digital world’s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Senior Engineering Manager to lead our Analytics team responsible for building and evolving a high-scale distributed data processing platform that impacts hundreds of large B2C and B2B merchants. We are looking for a proven engineering leader who is passionate about mentoring and developing high-performing engineers, fostering a team-oriented culture, and rallying others to deliver on engineering initiatives that directly contribute to business goals and product strategies. Technical Leadership & Architecture Define and champion the technical roadmap and design for a scalable data processing and insight platform, ensuring it meets the analytical needs of a high-growth search product. Direct the implementation and maintenance of internal and external APIs, focusing on tackling tough scaling challenges to increase automation, improve operational efficiency, and lower system costs. Establish best practices for data processing, observability, and documentation to measurably improve the team's operational efficiency and the overall stability of the platform. Team and Project Management Collaborate closely with Product Management and other stakeholders to translate ambiguous business needs into clear, actionable technical roadmaps and project plans. Manage the full project lifecycle, overseeing planning, capacity, and development schedules to ensure predictable and high-quality feature delivery. Implement and enforce rigorous software development lifecycles (SDLC), setting high expectations for code quality, change management, and security. Drive alignment and consensus across geographically distributed teams and time zones, proactively resolving dependencies and conflicts. People Leadership & Culture Build and mentor a best-in-class data analytics engineering team, fostering an inclusive culture of continuous learning, psychological safety, and high performance. Coach and develop engineering talent, creating growth opportunities and defining clear career paths within the organization. What you’ll bring: Technical Depth & Experience 8+ years of relevant experience in software engineering, with deep expertise in distributed systems, big data processing, and data streaming technologies (e.g., Spark, Kafka, Flink). Proficiency in core languages such as Java and Python is strongly preferred. 4+ years of hands-on experience architecting and operating production systems within AWS or another major cloud provider. Demonstrated technical leadership in complex data warehousing, OLAP, and large-scale distributed/infrastructure systems in a production environment. Leadership & Product Acumen 4+ years of experience successfully leading, hiring, coaching, and developing high-performance engineering teams. Possess a strong product and architectural vision for data analytics platforms, coupled with the ability to clearly communicate, advocate, and execute on that vision. Exceptional troubleshooting, diagnostic, and problem-solving skills within complex, high-volume data environments. Proven ability to handle ambiguous business requirements with excellent prioritization, time management, and a focus on measurable execution. Bonus Points Experience in a high-growth, fast-paced SaaS or startup environment is highly desirable. Familiarity with the domain of e-commerce search, recommendation engines, or web analytics. What success would look like in the first 30/60/90 days: First 30 Days: Immersion & Foundation The focus is on rapid cultural integration and technical understanding of the product and team. Cultural & Process Acumen: Achieve a deep understanding of the company's OWN, WE, THINK, NO DRAMA, and TRUTH core values. Become fully familiar with the 6-week development cycle and the quality/release processes. Product Architecture Mastery: Develop a high-level comprehension of the Discovery product architecture and its key components. Team & Project Mapping: Establish working relationships with all team engineers. Gain a clear handle on all in-flight projects, priorities, and individual ownership within the team. First 60 Days: Ownership & Optimization The focus shifts to deep domain knowledge and assuming full ownership of team operations. Deep Component Knowledge: Attain a thorough understanding of the Analytics component architecture, including its upstream/downstream dependencies and how it delivers customer business value. Technology Stack & Trade-offs: Understand the team's entire technology stack (e.g., data stores, frameworks) and the architectural rationale behind its choices. Process Ownership: Fully own and optimize the team’s operating norms and processes (e.g., sprint planning, bug triage, on-call/PagerDuty setup). Internal Network: Establish key, cross-functional working relationships with Product and Engineering leaders outside the immediate team. First 90 Days: Strategic Impact & Talent Development The focus is on driving measurable improvements and beginning talent management. Operational Credibility: Successfully check in a small feature or bug fix and shepherd it through to production deployment, validating system and process knowledge. Team & Quality Assessment: Develop a clear, objective insight into the team's strengths, weaknesses, and key quality/skill gaps. Strategic Improvement Plan: Collaborate with Product and Engineering leadership to propose concrete suggestions for improving overall product quality, informed by the 90-day assessment. Talent Management Kick-off: Establish strong rapport and begin actively managing engineers' careers, defining improvement areas and growth opportunities for each team member. More things you'll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about what's ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* Everyone gets to participate in the company's success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote