Senior Field Service Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life In this exciting opportunity as a Senior Field Service Specialist you will be the primary technical liaison for Medtronic CAS customers. As a technical support avenue for the CAS Clinical Field and Sales team, you will be completely responsible for the technical assessment, installation, support, servicing, and maintenance of the Affera mapping and ablation equipment. You will interface closely with the Field Service team and the Sales team to coordinate resources to best satisfy sites and with Quality, Production and Engineering to feedback technical information about our products learned in the field. You will be part of the Iberia's Service & Repair team and you will work closely with colleagues from the other regions. For this remote role you will cover Spain & Portugal, but also other Western European markets and you will be located in Barcelona. There may be requirements to attend a Medtronic location within Western Europe for meetings from time to time. Responsibilities may include the following and other duties may be assigned: Perform site assessments, installations, inspections, verifications, corrective and preventive maintenance to ensure successful implementations of Affera equipment Maintain and submit technical records as per regulatory requirements Input to technical knowledge base and dissemination of knowledge of our products to Sales and Clinical teams Input to service processes to ensure continual improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures Participate in the development and delivery of technical training to our distributors, partners, agents and technically qualified representatives of customer base Facilitate the smooth transfer of new products into commercial launch by participating in all stages of the design transfer into commercial production Required Knowledge and Experience: Technical education, such as a degree in biomedical engineering, or similar background Around 5 years’ experience in field engineering maintenance in medical devices, robotics, radiology, or other highly regulated environments (medical devices desirable) A strong working knowledge in Spanish and English Ability to troubleshoot problems and technically diagnose medical equipment Flexibility to travel frequently – the majority of the role will be traveling The ability to communicate in other EU languages is a definite asset. Experience in Electrophysiology/Cath Labs ideally with mapping/navigation systems is highly desirable. Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert  We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.  If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.  If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.  ‌     Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.     Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Spain: 49,440.00 EUR - 74,160.00 EUR |    This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).