Senior IT Operations Engineer

As a Senior IT Operations Engineer at Tricentis, you will be reporting directly to the global IT Manager. You will identify, plan, and execute solutions to problems within our infrastructure and cloud environments. Additionally, you will work closely with other engineers on the team to provide leadership and mentorship associated with their activities. Responsibilities Ensure the smooth operation of IT systems and cloud applications through the administration, proactive monitoring, and timely management of incidents. Collaborate with cross-functional teams to understand business needs and translate them into secure infrastructure solutions that support our organizational goals. Participate in projects and initiatives that support infrastructure lifecycle management, integration, optimization, and deployment of new technologies. Ensure compliance with standard operating procedures, industry standards, and security requirements related to infrastructure and cloud. Experience: One EXPERT LEVEL experience in either cloud administration or Identity and access management. [Cloud] Working knowledge of resource provisioning, configuration, deployment, automation, and incident response within cloud environments such as AWS, Azure, GCP. [terraform, github] [IAM] Familiarity with Identity and Access Management (IAM), protocols such as SSO, SAML, OAuth, and OIDC. Proficiency in scripting languages like PowerShell or Python. Understanding of Active Directory and Azure IAM environments. Knowledge of security practices to protect sensitive data and systems. Ability to develop automated solutions to streamline the IAM process. Demonstrated ability to foster innovation and continuous improvement in a fast-paced environment. History of training and mentoring junior-level engineers in a global setting. Track record of implementing and maintaining infrastructure following the ITIL framework. Hands-on level experience with two or more of the following technology domains: Business productivity tools, DNS, MDM/MAM, Network, VDI, Systems & Virtualization, Storage, Backups, and Security. Qualifications: Analytical, troubleshooting, and problem-solving skills Drive for operational excellence, customer-first mindset, and high-quality work. Good interpersonal, oral, and written communication and collaboration skills. Experience with documentation, standard operating procedures, and policies aligned with infrastructure and cloud. Ability to operate IT technologies efficiently, reliably, and at scale. Bachelor’s degree in computer science, engineering, information technology, or a minimum of 5 years equivalent experience in IT operations or infrastructure engineering, with relevant industry certifications. Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis' core values define our ways of working and the behaviours we model that create an enjoyable and successful Tricentis life. Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them. You can look forward to:  Flexible working schedule (no core hours)   Learning and career growth opportunities   25 days of paid time off   3 Sick Days   2 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you   Hybrid work environment with home-office allowance  Meal allowance  Pension Contribution    Life & Disability Insurance  Paid Sickness Leave    A team of passionate professionals who are experts in their fields  Events for employees to learn, celebrate, and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs), and much more  About Tricentis:  Tricentis is a software company officially founded in 2007, with a primary focus on software quality assurance. Whether exploratory or automated, functional or performance, API or UI, as well as mainframes or custom applications or packaged applications, or cloud-native applications - our comprehensive suite of specialized Continuous Testing tools makes DevOps real by giving our clients the confidence to release on demand.  Tricentis has more than 1500 employees working in across over 20 global offices in US, EMEA, APAC serving over 2100 customers, and currently expanding our R&D centers to two new locations in the Czech Republic – Prague and Brno - Hybrid office environment.  Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. Global Sanctions Compliance We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.