Senior IT Operations Specialist

Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech. With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.ai You will… - Lead IT Operations at Waabi, fostering a collaborative and high-performing environment. - Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations. - Design, implement, and manage site disaster recovery plans, ensuring business continuity and data integrity. - Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure. - Manage vendor relationships, IT-related budgets, expenses, and assets - Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests. - Design, configure, and maintain a high-throughput, on-premise network infrastructure. - Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems and networks supporting our AI development. - Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions. - Create and maintain a productive and secure working environment for staff, upholding company security standards and industry best practices. - Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Slack), ensuring their efficient and secure operation. - Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef. Qualifications: - 6+ years of relevant experience - Establishing and automating IT processes - Managing SaaS applications at scale (e.g., Google Workspace, Slack) - Linux system administration - Managing office network infrastructure (Firewalls, Switches, AP’s etc) - Familiarity with configuration management tools (e.g., Ansible, Terraform, Puppet, Chef) - Shell scripting Physical Requirements: - This role may involve physical activities such as lifting and moving material up to 50 pounds, bending, stretching, reaching, frequent walking, and ascending/descending ladders and stairs, all within reasonable accommodation. Bonus: - Experience working in startups. - Passionate about self-driving technologies, solving hard problems, and creating innovative solutions.