Senior Manager – Digital Platform Automation This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: At HPE Networking, the Digital Experience & Automation (DEA) team is reimagining how people experience support and services in a digital‑first world—setting new standards for the future of networking. We enable customers, partners, and employees through AI‑driven tools and modern platforms, transforming support into a unified, efficient, and simple experience that drives measurable value. Our mission is grounded in innovation with purpose: applying automation, AI, and data‑driven insights to simplify journeys, reduce friction, and create meaningful outcomes at every touchpoint. Lead engineering delivery for networking customer portal, automation platforms and solutions that enhance customer support, customer journeys, and enterprise workflows. Drive scalable, intelligent automation capabilities—leveraging bots, RPA, APA, and guided experiences—integrated with Salesforce and enterprise IT systems. What you'll do: Automation Solutions & Enterprise Integration Design and deliver automation platforms for customer support, service operations, and enterprise workflows Build and standardize automation frameworks to enable reusable, scalable solutions Integrate automation solutions with Salesforce, CRM, ERP, and enterprise systems Enable real-time orchestration using APIs, middleware, and event-driven/microservices architectures Implement RPA (Robotic Process Automation), APA (Agentic/AI Process Automation), and workflow orchestration solutions Ensure scalable, secure, and resilient automation ecosystems Customer & Operational Experience Design and implement guided customer experiences and digital journeys across onboarding, support, and lifecycle stages Enable intelligent automation using BOTs (chatbots, virtual agents) for customer and employee interactions Improve self-service, case resolution, and operational efficiency through automation Map and optimize end-to-end customer journeys with automated decisioning and workflows Support omnichannel automation across web, APIs, chat, and service platforms Engineering Execution & Operations Lead Agile/DevOps delivery across the automation lifecycle Oversee development of automation components including workflows, bots, APIs, and integration services Ensure quality, security, observability, and CI/CD best practices Govern automation lifecycle including build, deploy, monitor, and optimize cycles Own delivery timelines, platform reliability, and automation performance metrics Drive incident management, release governance, and continuous improvement Team Leadership Manage and mentor engineering teams specializing in automation technologies Provide technical leadership in automation frameworks, BOT development, RPA/APA platforms, and integration patterns Foster innovation in AI-driven automation and continuous optimization What you need to bring: 15–18 years of software engineering experience; 5+ years in leadership Experience building automation platforms, workflow engines, or digital process automation solutions Strong experience with Salesforce automation (flows, APIs) and enterprise integrations Hands-on experience with RPA tools, BOT frameworks, or AI/APA platforms Expertise in APIs, microservices, cloud platforms, and event-driven architectures Familiarity with Agile, DevOps, and CI/CD Key Skills Automation strategy and execution Customer journey and guided experience design BOT, RPA, and APA solution leadership Strong technical problem-solving and collaboration Focus on scalability, efficiency, and reliability Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking Job: Engineering Job Level: Manager_2 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. 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