Senior Manager of Experience Design

As Senior Manager of Experience Design at Epicor, you will lead AI‑enabled enterprise initiatives that shape how essential businesses operate. You will turn complex financial and service challenges into scalable experience strategies, partner with cross‑functional leaders to drive clarity and execution, and establish repeatable patterns that strengthen experience‑led transformation across the organization. What you will be doing: Lead end‑to‑end discovery and problem framing for revenue‑critical and operational initiatives, identifying high‑impact opportunities that move the business forward. Translate complex financial, operational, and service workflows into actionable experience strategies that guide product and engineering decisions. Design AI‑native workflows that incorporate automation, intelligent agents, and human‑in‑the‑loop processes across enterprise systems. Partner closely with Product and Engineering to co‑own direction, evaluate tradeoffs, and ensure alignment through execution. Deliver high‑quality work across research, service design, interaction design, and prototyping. Determine when process redesign or AI‑enabled applications create the greatest leverage for scale and efficiency. Embed experience thinking early in product development and establish patterns and operating rhythms that support a growing team. What you will likely bring: Experience Design leadership within enterprise or complex systems environments. Expertise in AI‑enabled enterprise workflow design. Strong financial industry or financial‑systems domain knowledge. Ability to operate autonomously as a senior individual contributor working with senior‑level stakeholders. Technical fluency in AI, machine learning, data systems, or APIs to collaborate deeply with engineering teams. Proven experience shaping strategy and delivering measurable impact through experience‑led transformation. What could set you apart: Hands‑on experience applying intelligent agents or AI decision‑support tools within enterprise workflows. Experience redesigning service delivery models or operational processes. Strong executive storytelling and synthesis skills. Experience transitioning from senior individual contributor to people leadership or a strong interest in doing so. #LI-HYBRID #LI-MB2 “An internal or pre-identified candidate is currently under consideration, but all qualified candidates are encouraged to apply.”  About Epicor  At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.  We’re Proactive, Proud, Partners.   Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits  Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.  Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.  Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.  Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.  Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.  Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.  Global Mobility: Comprehensive support for international relocations and permanent residency processes.   Equal Opportunities and Accommodations Statement   Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.   We are an equal-opportunity employer.   Recruiter: Matthew Brady