Senior Manager, Professional Education Operations

Job Description Summary The Senior Manager, Prof Ed Operations, serves as a strategic catalyst for enhancing team performance and operational excellence across the Professional Education & Relations team. This role provides high-level oversight of daily operations, process optimization, technology integration, and financial stewardship—ensuring all functions are aligned with the department’s strategic vision. Additionally, this role will be responsible for oversight of all Centers of Excellence (COE) relationships, working with cross-functional partners to ensure all COE goals are met. By streamlining workflows and fostering cross-functional collaboration, the Senior Manager drives efficiency, promotes innovation, and cultivates a culture of continuous improvement that supports the achievement of organizational goals. Job Description We are the makers of possible    BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.    We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.  In Office position at either of our office locations: Warwick, RI Vernon Hills, IL Franklin Lakes, NJ Responsibilities: Develop and implement policies, procedures, and systems that drive operational excellence and best practices  Lead and mentor direct report fostering a high-performing, accountable, and collaborative work culture   Ensure compliance with internal policies and proactively manage operational risks  Align operations with strategic goals through strong partnerships with internal and external stakeholders  Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals  Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making  Manage team budgets and lead financial planning for Professional Education & Relations initiatives  Identify and implement process improvements and strategic initiatives across the team  Oversee content management and communications for team ensuring all deadlines and deliverables are met  Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes  Monitor industry trends to inform strategic planning and operational innovation  Build scalable playbooks, workflows, and training programs to support team effectiveness  Facilitate sharing of new processes across teams to ensure alignment and consistency across regions  Integrate BDX operational shifts into team operations  Evaluate and deploy technology solutions to enhance data-driven decision-making and efficiency  Track and manage internal projects and KPIs on a quarterly basis  Manage bi-annual sub-certification process for transparency/Sunshine reporting; attend quarterly Sunshine Core Team meetings; internal audit support  Serve as a strategic problem-solver in a dynamic, fast-paced environment  Coordinate and execute strategic initiatives across functions with precision and alignment  Drive continuous improvement through people, process, and technology innovations  Embed company values and cultural initiatives into daily operations and team engagement  Special projects, as assigned.     Minimum Qualifications: Expert understanding of and commitment to Health Care Compliance related to HCP interactions.  Strong project management skills with the ability to prioritize and execute multiple initiatives.  Works independently with minimal guidance, determines own work priorities; helps team set and strategically prioritize work   Recognized as an expert in program operations within the organization   Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies   Preferred Qualifications: College/University Graduate, advanced degree preferred   5+ years’ experience of Operations, preferably in Medical Affairs in a medical device; healthcare, or medical communications agency; people management experience preferred   Project Management Certification preferred  Experience working in a complex, matrix environment preferred.     Knowledge and Skills:  Innovation-driven mindset with experience in developing operational strategies, including budgeting and resource allocation  Elevated level of business acumen with a results-oriented approach operational strategy  Solid strategic leadership and decision-making capabilities  Demonstrated leadership capabilities focused on the use of data and metrics to drive improvements and results driven.  Excellent written and verbal communication skills, including the ability to communicate effectively at all levels of the organization.   Strong people skills - ability to establish and build close working relationships across a highly matrixed organization and alliance partners.   Business Insight – ability to demonstrate business sense and maturity to effectively handle internal and external relationships and gain credibility in the role.  Results and Action - Driven to excel and capable of inspiring others to excellence as well. Able to envision a winning future for the organization and help turn that vision into reality through strategic planning coupled with tactical action.  Problem Solving Skills – Bring high insightfulness and curiosity to work. Able to apply mature business judgment in making decisions. Creatively and effectively influences or challenges the thinking of others.  Capable and effective in negotiations.  Willing to travel, up to 25-30% at times.  Must be able to speak and write English fluently.    At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.   To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.   To learn more about BD visit https://bd.com/careers  Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA RI - Warwick Additional Locations USA IL - Vernon Hills, USA NJ - Franklin Lakes Work Shift At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You. Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $127,200.00 - $209,800.00 USD Annual