Senior Manager, Workplace Technology & Operations

Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast is looking for a Senior Manager of Security to lead our enterprise security function at a pivotal moment in the company's growth. This is a senior, outward-facing leadership role responsible for setting Toast's multi-year security strategy, owning executive and cross-functional relationships, and ensuring the company's security posture scales with our global ambitions. The Senior Manager manages an Associate Manager who owns day-to-day global security operations and technology consultancy, allowing the Senior Manager to focus on strategy, governance, and organizational impact. This role reports to the Senior Director, Workplace Experience & Facilities, and partners closely with Legal, Compliance, Engineering, Finance, and HR to embed security across the organization. A day in the life (Responsibilities): Strategy & Vision: Own and drive Toast's multi-year security strategy aligned to business objectives; translate the risk landscape into actionable, prioritized security programs Executive Engagement: Act as the primary security liaison to Senior Leadership, Legal, Compliance, and key stakeholders; communicate risk and program status at the executive level Governance & Budget: Own security budget planning, forecasting, headcount decisions, organizational design, and strategic partnership management Cross-Functional Leadership: Drive enterprise-wide security initiatives across Engineering, Legal, HR, Finance, and Operations; champion a culture of security awareness across Toast Crisis Management & Risk Assessment: Lead org response to security incidents and emergencies, serving as the primary decision-maker to minimize operational impact and ensure business continuity Team Leadership: Directly manage the Associate Manager, Security; define team structure, career paths, and development programs Policy & Compliance: Ensure security policies, standards, and controls are current, documented, and enforced across the organization Metrics & Program Health: Define and oversee security KPIs, SLAs, and executive reporting cadences; hold the team accountable to measurable outcomes and continuous improvement What you’ll need to thrive (Requirements): 10+ years of progressive security leadership experience Proven ability to develop and execute enterprise security strategy in a fast-paced, scaling environment Strong executive communication skills — able to translate complex risk into clear, business-oriented language Experience managing security budgets, headcount, and organizational design Track record of building cross-functional relationships at the VP / C-suite level Deep knowledge of security governance frameworks, compliance requirements, and risk management Experience leading physical, corporate, and/or information security programs at scale Nice to have’s: Experience in a high-growth tech or SaaS company environment Background spanning both physical and corporate security domains Familiarity with managing geographically distributed global security programs Experience building or restructuring a security team from the ground up AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Pay Range $128,000—$205,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.