Senior Microsoft 365 Engineer

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements. Come join us in delivering better outcomes for our clients around the world! About the department: The Infrastructure & Core Services Messaging and Unified Communications Engineering team delivers secure, reliable communication platforms for the global enterprise. The group designs and supports messaging, telephony, conferencing, and compliance solutions in partnership with infrastructure, security, and business teams. Employees work in a collaborative, high-impact environment that offers exposure to complex systems, global scale, and meaningful career growth. How you will add value? Engineering ownership across design, implementation, and operational improvement of Microsoft 365 collaboration and communication solutions across Teams, OneDrive, and related services Lead engineering efforts for Microsoft Teams collaboration workloads and enterprise telephony (Direct Routing, Operator Connect) Architect and deploy Teams telephony solutions, including PSTN integration, voice routing, call flow design and compliance recording Integrate Microsoft 365 services with enterprise systems, including identity (SSO / Entra ID), security platforms, network infrastructure, and compliance tools Provide secondary role as engineering support for Messaging infrastructure related systems, including secure messaging and application mail gateways Operate with Microsoft 365 Global Administrator access when required, supporting tenant-level decisions and cross-service integration Support Microsoft OneDrive at an advanced (Tier 3) engineering level, including troubleshooting complex issues, performance optimization, and platform integration Collaborate with SharePoint platform teams on Teams-related integration scenarios, without ownership of SharePoint architecture Support mergers, acquisitions, and enterprise integration efforts related to collaboration and communication platforms Resolve complex incidents as a third-level escalation resource and implement long-term improvements through root-cause analysis Monitor platform performance and implement engineering-driven enhancements and automation Support after-hours work during critical activities What will help you be successful in this role? Experience: 5+ years providing advanced engineering support as a Senior Engineer of Microsoft 365 Teams, including collaboration and voice workloads with a strong emphasis on Direct Routing design and integration 5+ years providing advanced engineering support for related Microsoft 365 services, including Messaging, SharePoint or OneDrive Engineering, governance and operations of Zoom and/or Webex platforms Engineering design and support of Messaging, secure messaging and gateways Education & Certifications: Microsoft 365, Exchange, or Teams certifications Azure Administration certification AudioCodes or similar SBC training or certifications Technical Skills: Integrate Microsoft 365 services in a hybrid Active Directory environment Microsoft Teams engineering experience, including governance, lifecycle management, and collaboration architecture Hands-on experience designing, deploying, and troubleshooting Microsoft Teams Phone solutions, including Compliance Recording, Direct Routing (required), voice routing policies, PSTN connectivity, and SBC integration Strong understanding of telephony and voice engineering concepts, including SIP signaling, call flows, and end-to-end troubleshooting across Teams and network environments Integration with identity systems (SSO, Entra ID, Azure AD), including application registration and permission management Microsoft Graph API and advanced PowerShell scripting for automation Experience migrating Microsoft 365 tenant data using third-party migration tools Strong experience supporting Microsoft OneDrive, including architecture awareness, troubleshooting, and integration with Teams Working knowledge of SharePoint Online as it relates to Microsoft Teams and OneDrive integration (no platform ownership required) Configuration and policy management of Microsoft Teams, Zoom, and WebEx Messaging security and collaboration platform security concepts Design and maintain engineering documentation, including architecture diagrams, system designs, integration workflows, and operational procedures Clearly present technical designs and solutions to engineering and security teams Develop and deliver training or knowledge transfer for operational teams Exchange Online or hybrid messaging environments is a plus Work Shift Timings - 2:00 PM - 11:00 PM IST   Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees   By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.   Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents) Life insurance for protection of employees’ families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Onsite fitness center, recreation center, and cafeteria Transport facility Child day care facility for women employees Cricket grounds and gymnasium Library Health Center with doctor availability HDFC ATM on the campus Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.    Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.