Senior People Experience Specialist

✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes https://www.forbes.com/sites/laurabegleybloom/2024/01/25/work-from-home-or-anywhere-top-30-companies-for-remote-jobs-in-2024/ as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! THE ROLE Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within -2 / +3 UTC. ROLE SUMMARY The People Experience we create is critical to Oyster's success. It inspires and motivates employees, drives Oyster towards its goals, fosters a positive high performing culture, and ensures ethical and responsible operations. A strong people experience is essential for Oyster’s success across a diverse and complex landscape. As a Senior People Experience Specialist, your deep technical knowledge and build capability will ensure you have a meaningful impact on the operational solutions and programs we develop in support of our business objectives. Your responsibilities will include automating and enhancing our People Operations workflows, capturing and analyzing People data, supporting our international employees, and leading people programs. Additionally, you will champion best practices and collaborate with the wider People team to refine the employee experience. You will also play a pivotal role in fostering effective communication and engagement within Oyster. You will work closely with cross-functional teams to ensure that our employees are informed, aligned, and connected and make sure our people programs drive change and reinforce Oyster’s culture. Your creative thinking, strategic planning, and exceptional communication skills will be essential in crafting and delivering messages that reflect our company values and objectives. As a data-driven builder and an innovator, you are unafraid to try new things, build new processes, consistently innovate existing ones, and test creative new strategies. You understand when specific processes no longer serve as intended and require iteration. You thrive on details and operational excellence and hold a high bar for yourself, your peers, and the rest of the People Team. KEY RESPONSIBILITIES - Collaborate with the broader People team and cross-functional stakeholders to deliver People Experience initiatives that align business strategy and goals. - Partner with the People team to refine the full employee experience and build supporting processes. - Build the exciting People Programs we develop to ensure they are built with purpose, utility and customer experience in mind. - Automate and improve People workflows throughout the employee lifecycle, including onboarding, offboarding, compensation and reward, and performance management. - Lead Hibob optimization, and the subsequent change management. - Identify areas for improvement in existing People programs and operations and propose and deliver new initiatives to address gaps and ensure our programs scale and grow with our business. - Act as an escalation point for complex, global queries from Oyster employees and in support of our People Operations services - Champion a culture and practices that make sure our people databases are impeccably up to date so that you can build and run reports that enable you to provide insights into making Oyster a continuously better place to work! - Capture and analyze People data to define key metrics and build people dashboards which allow us to tell a story. - Write clear and succinct articles for our knowledge base, and to help our employees navigate our exciting programs and initiatives. - Develop and deliver internal communications that aligns with Oyster’s goals and support our globally distributed teams, including supporting All Hands production. - Serve as an architect for AI integration within the People Team, identifying opportunities to automate high-volume manual workflows and leveraging LLMs to personalize the employee experience at a global scale. - Support junior team members in championing People Operations best practices. CORE REQUIREMENTS - Strong experience working within a highly collaborative and cross-functional Senior People Operations or People Experience role. - Proven capability and the enthusiasm and willingness to mentor and support others in their journey to being a People Ops pro. - Experience working as a HiBob (or a similar HRIS) Admin with a focus on continuous improvement, optimization and automation of processes. - Strong communication and interpersonal skills with a proven ability to build cross-functional relationships - A confident communicator and storyteller who can own the narrative for the People Team, whether it’s writing a clear, human Slack update or hosting and producing our global All Hands with ease. - While we have an incredible team of employment lawyers and other specialists supporting us on the more technical stuff, someone with exposure & experience to broad HR principles and practices - ideally on a global level will be most successful in this role. - Naturally, you will have the ability to handle sensitive information independently and an awareness of the criticality of data privacy. - We’re big fans of backing our thoughts and ideas with data, so you should bring with you an ability to capture, analyze and interpret data to inform decision-making or show how the thing we’re doing is or isn’t working so we can celebrate, or of course correct (and then celebrate). - We’re remote and asynchronous, so with that comes the supreme individual responsibility to prioritize and manage multiple tasks and maintain your initiative around the work you are responsible for - we’ve got a lot of great resources to help here, but it’s an important cornerstone to come with, too. - Ability to work independently and as part of a team - as generic as this sounds, it’s really not. A lot of work you will be doing will tie in with our team's kanban process and be reliant on others who know that part better than you do (teamwork!). Conversely, there is stuff that you will pretty much own in isolation. Being able to switch between the two approaches is going to be important in delivering success in this role. - Strong Project Management skills with the ability to define, craft and deliver pieces of work in an agile environment. - [BONUS] Experience working with project management, documentation and collaboration tools such as Asana, Notion, Loom and Miro. - [BONUS] French-speaking - [BONUS] Working within a globally distributed company YOU'LL ALSO NEED - A reliable home internet connection and fluency in both written and spoken English HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.  We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d to help other global teams learn from our experiences. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue https://www.thanksben.com/employee-benefits-catalogue for ideas. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.