Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
*This position will sit in Bellevue, WA or Overland Park, KS. This is not a remote role, this is a hybrid schedule requiring at least 3 days a week in office.
The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
Sr Product Manager is a "generalist" demonstrating deep customer empathy, critical thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed..
Job Responsibilities:
Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and strategy.
Identifies target customer(s) for existing or future products, and designs and drives end user product research.
Partners with business, internal/external team members and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify important insights from data.
Demonstrates rapid hypothesis testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
Conducts cost-benefit / return on investment / NPV analysis, competitive product analysis, to support decision making.
Works with partners and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Communicates, influences, and sells ideas to senior leadership. This includes regularly delivering product presentations.
Drives specific ad hoc analysis and presents information to executive level management on request.
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
Works with external third parties to assess partnerships and licensing opportunities.
Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Uses customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper emotional intelligence and understand their needs and priorities.
Create an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mentality.
Creates an environment and culture where the team is immersed in customer-first mentality.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics.
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Recognizes and communicates technical challenges to partners and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to team members at all levels..
Leads development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
Relationship & People, Professional Development
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
Develops positive working relationships with Customer groups or Customer Representatives.
Education:
Bachelor's Degree
Work Experience:
7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
Knowledge, Skills and Abilities:
Familiarity with Service Management features such as Payments, Account Management, and onboarding experiences.
Experience integrating AI into Service features to enhance functionality and user experience.
Deep understanding of the Web and App ecosystem, with the ability to work day-to-day with engineering teams to deliver impactful features.
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Agile- Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
SCRUM- Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Agile Project Management Experience with Agile backlog/project management tools.
Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
At least 18 years of age
Legally authorized to work in the United States
Base Pay Range: $121,600 - $219,400
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ326803¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.