Senior Product Manager, Payments Platform

ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Menlo Ventures, Lightspeed Venture Partners, Matrix Partners, NVentures (venture arm of NVIDIA). Founded in 2023 by Harvard alumni with a shared passion for music, Suno has empowered more than 100 million people to create original songs. In 2025, we raised a $250 million Series C funding round to accelerate product innovation and international growth. ABOUT THE ROLE As the first dedicated Payments Platform PM, you'll own the infrastructure that sits beneath subscriptions, payment integrity, and the credits system that powers every feature we ship. Suno has a simple subscription system today, but new products and a rapidly growing international user base mean the foundation needs to mature fast. You'll work cross-functionally with core platform, payment integrity, and growth team leadership, reporting to Suno's Head of Growth. The architecture decisions you make here will matter for years — this is a rare chance to build billing infrastructure that scales with product ambition rather than constraining it. Listen to the song we made about it: https://suno.com/s/L8oAy9bYeXQuXfWz WHAT YOU'LL DO - Own Suno's end-to-end billing infrastructure — integrations with payment processors, subscription lifecycle management, payment method handling, credits, and more - Build a scalable credits and entitlements system that supports new feature types, including things like promotional credits, gifted access, and usage-based models - Support our payments integrity work: work with the team as they configure and tune fraud detection rules, drive down dispute rates, and manage our standing with processor chargeback thresholds - Define and own our revenue recovery strategy — retry logic, smart dunning timing, and delinquency communications — with a direct mandate to reduce the ~10–11% involuntary churn we see at first renewal - Own our compliance posture on PCI DSS scope, SCA requirements, and payment-related regulatory obligations as we expand across markets - Build the billing health instrumentation layer — payment success rates, authorization rates, recovery rates, dispute rates — so the team has clear, reliable signal on the state of the payment stack - Partner with Growth Engineering on payment method optimizations, card updater integrations, and checkout improvements that move authorization rates and conversion QUALIFICATIONS - 6+ years of product management experience, with at least 3 years specifically owning payments, billing, or subscription infrastructure at a consumer or B2C product - Hands-on Stripe / RevenueCat experience is preferred — you understand the object model (Customer → PaymentMethod → Subscription → Invoice → PaymentIntent), can debug a billing issue without an engineer translating, and you have scar tissue - Subscription lifecycle depth: you've owned trials, renewals, proration, upgrades/downgrades, and the entitlements layer that sits beneath them - Experience designing or materially improving dunning flows, with measurable impact on involuntary churn recovery - Payment risk fluency: you've worked with fraud detection tooling, understand the difference between soft and hard decline categories, and have tuned rules in a high-volume consumer environment - Comfortable driving decisions in deeply cross-functional environments — legal, finance, compliance, and engineering — not just product and eng - Bonus: Experience with mobile app store billing (App Store IAP, Google Play) and its constraints; credits/wallet system design for digital goods; working across multiple PSPs ADDITIONAL NOTES - Candidates must be authorized to work in the United States. We are not able to sponsor or take over sponsorship of an employment visa at this time. - This role requires working 5 days per week at our office in NYC (Chelsea). PERKS & BENEFITS - Competitive salary and meaningful equity - 401(k) with company match - Unlimited PTO - Medical, dental, and vision coverage - Education stipend - Commuter allowance - In-office lunch (Cambridge and NYC offices) Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.