Senior Project Manager, Digital Customer Success

Job Description: Ready to bring structure and momentum to a team that's reshaping how customers learn and grow with Pluralsight? We're looking for an organized, driven Senior Project Manager to join our Digital Customer Success team. You'll keep multiple strategic and operational programs on track, help improve our digital, low-touch customer experience, and be the day-to-day point of contact and first line of escalation for our offshore team. You'll partner with colleagues across Customer Success, Sales, Marketing, Product, Data Science, Support, and Professional Services, and the work you do will help more people build the technology skills that matter. This is a remote role in a mission-driven, inclusive environment where you'll keep learning and growing. What you'll do Lead day-to-day work with our offshore team: answer their questions, escalate issues early, make sure they're meeting defined measures of success, and report on their progress to Digital CS leadership Keep projects and programs moving by communicating status clearly, flagging risks early, and suggesting ways to address them, including managing timelines and deliverables for ad hoc Digital CS projects Partner with Success Operations and Digital Program Managers to launch and improve digital journeys, including drafting and scheduling communications, building workflows in Gainsight, testing before launch, and coordinating copy and cross-functional input Support our Customer Education team's webinars, onboarding sessions, and academy content by building project plans, organizing collaborators, and managing timelines, plus handling logistics from scheduling and platform setup to follow-up Partner with Digital Strategy and Operations on processes and tactics that address at-risk customers and drive our retention and upsell strategies Turn project data into clear analyses and visuals that help stakeholders make decisions and see the impact of our programs, while keeping key data clean, accurate, and accessible Build and maintain team templates, briefs, and status reports, and keep content current in Highspot, Confluence, and Jira Support hiring and onboarding for new Digital CS teammates by coordinating interview logistics, building onboarding plans, and helping new hires ramp Build regular presentations and a team newsletter that highlight the team's work for leadership and the broader organization. What you'll bring Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau Experience guiding a team or working with vendor or offshore partners without formal authority, with a coaching mindset and the ability to set clear expectations Experience in customer success, support, sales, or another customer-facing role, or in supporting those teams, ideally including a SaaS sales and renewal cycle Strong cross-functional collaboration skills, plus the ability to analyze usage and behavior data, spot patterns, and tell a clear story with it to audiences from team members to senior leaders Empathetic, strategic decision-making grounded in context and data, with comfort with changing priorities and strong organization and attention to detail across many workstreams Strong Slack fluency, or the drive to quickly become an exceptional Slack user, with clear, visible communication and good channel habits Experience in complex organizational settings, such as a PMO or teams spread across time zones; a PMP or similar certification, or exposure to multiple project management methodologies, is a plus Requirements Bachelor's degree 6+ years of experience in project management, program coordination, or operations roles Experience in SaaS or another recurring-revenue business model Experience managing multiple concurrent projects or workstreams with competing deadlines Experience building and maintaining status reports, project plans, or similar documentation for cross-functional stakeholders Experience collecting, organizing, and presenting data to inform decisions or report on project or program outcomes Experience coordinating with or supervising a distributed, offshore, or vendor team This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Why you'll love working here We work in a blended environment that supports collaboration, flexibility, and connection across teams. We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. We foster a culture of inclusion and belonging, where everyone can contribute and thrive. We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. EEOC & Accommodations Statement Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please email recruiting@pluralsight.com. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency The annual US base salary range for this role is $98,800 - $130,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice Please be aware of recruiting scams. We'll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. AI Use Pluralsight uses AI-assisted features and separate automated technology to support parts of our recruiting process — for example, to help source candidates and draft job postings/descriptions, and to help flag potentially fraudulent or bot-generated applications for review. These tools do not evaluate your qualifications or suitability for a role and are not used to make automated hiring decisions, including rejections. All evaluation and selection decisions are made by our human recruiters and hiring team. Pluralsight's complete Candidate Privacy Notice and applicable state supplements can be located here. If you have questions, please contact recruiting@pluralsight.com. Work Eligibility Applicants must have the existing legal right to work in the country where this role is located, on an ongoing basis, without any sponsorship or assistance from the Company. The Company will not sponsor, file, transfer, extend, or otherwise support any visa, work permit, employment authorization, or other immigration benefit for this position, whether now or in the future. This includes, without limitation, new or renewed work visas, visa transfers, extensions or changes of status, and employment-based residency or permanent residence applications. #LI-Remote #LI-SJ1