Senior Revenue Operations Manager - US (EST/CST)

ABOUT MAZE Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey https://www.uxtools.co/survey/user-research/user-testing-overview—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values https://maze.co/about-us/. Please note that this role is open exclusively to candidates based in the United States or Canada in the Eastern or Central Timezones. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest! We’re looking for a Senior Revenue Operations Manager to be the operational backbone of our GTM organization. You’ll partner closely with leaders across Sales, Customer Success, and Marketing to help the business move faster and operate smarter by building scalable, AI-powered systems and workflows. This is a senior level individual contributor role with the opportunity to build and lead a team over time. WHAT YOU'LL DO - Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and forecast predictability - Lead cross-functional initiatives that improve efficiency, scalability, and operational rigor across the revenue engine - Define and execute our AI transformation strategy across GTM, including smarter prospecting, automated insights, and Customer Success workflows - Own and evolve the GTM tech stack across marketing, sales, and post-sales functions, while building AI-first automations and workflows Current tools include Salesforce, HubSpot, Clay, Outreach, and Gong, though our stack will continue to evolve - Improve data quality and operational reliability through automated audits, enrichment workflows, and scalable data governance practices - Own and optimize our enrichment engine and core GTM data infrastructure - Support key operational processes including deal desk, onboarding, and day-to-day GTM execution WHAT WE ARE LOOKING FOR: - 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or GTM Engineering - Proven track record managing and optimizing a modern GTM tech stack, including CRM, sequencing, enrichment, and analytics tools - Experience redesigning business processes and leading cross-functional operational transformation initiatives - Demonstrated success identifying, piloting, and scaling AI and automation use cases within business operations - Strong understanding of end-to-end GTM workflows across Sales, Customer Success, Partnerships, and Solutions Architecture - Ability to bring structure to ambiguity by building frameworks, roadmaps, and execution plans - Excellent stakeholder management and communication skills with the ability to build trust quickly across teams - Bias for action and continuous improvement — you move quickly, learn fast, and iterate often - Bonus points for experience with SQL and API integrations INCLUSIVITY AND PAY At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.  Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations. WHY MAZE IS UNIQUE - Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze. - Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge. - Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions BENEFITS - Health insurance with international coverage, vision, and dental: 100% of the team member premium paid - For some locations, coverage options vary, please see our benefits pages https://mazedesign.notion.site/Benefits-Full-Time-Team-Member-fac6236ca0d6452dbc659a1947d89317 for more information - Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources - Life and Disability Insurance, 100% of the team member premium paid - Flexible time off - Meaningful equity - Company retreats, fully paid for by Maze - New MacBook (laptop), paid for by Maze - Paid Family leave: 16 weeks for birth or adoptive parents - $500/month to be used for dependent health insurance coverage - If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever! - $1,500 remote work setup fund to ensure you can set up a productive work space - Flexible work schedule where you manage your own working hours - Monthly Bonus.ly http://Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more - Virtual social engagements randomly throughout the year - SWAG, we have some really cool swag - Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more Check out all of our a-maze-ing benefits here https://mazedesign.notion.site/Benefits-fac6236ca0d6452dbc659a1947d89317.  OUTREACH NOTICE We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.