Senior Sales Engineer Customer Success

#RunwiththePack At Arctic Wolf, we’re on a mission to end cyber risk.  We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.  More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.  We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.    About the Position: As a Senior Sales Engineer, Customer Success, you will partner with Customer Success Managers and Security Services teams to help customers maximize the value of their Arctic Wolf solutions. Acting as a trusted technical advisor, you will support solution reviews, identify opportunities to expand solution adoption, and demonstrate how Arctic Wolf’s offerings help customers achieve their security and business goals. This role is best suited for candidates located within easy travelling distance of Newcastle, allowing for occasional in-person meetings and collaboration at our Newcastle office while maintaining the flexibility of a remote-based role. What You'll Do Partner with existing customers to understand their needs and identify opportunities to expand their use of Arctic Wolf solutions. Deliver compelling presentations, demos, and technical discussions that showcase the value of Arctic Wolf's platform and services. Document and maintain a deep understanding of customer environments, including security tools, network architecture, authentication methods, and cloud services. Articulate Arctic Wolf's key differentiators and position our solutions effectively within a competitive landscape. Contribute to a culture of knowledge sharing through active participation in team enablement, collaboration channels, and best practice discussions. Support process improvements, training initiatives, and content creation projects that drive team effectiveness. Mentor and onboard new team members, sharing technical expertise, presentation skills, and sales engineering best practices. What You'll Bring Strong expertise in enterprise IT infrastructure, including networking, identity management, cloud services, virtualization, and Windows, Linux, and macOS environments. Solid understanding of cybersecurity technologies and practices, including security operations, incident response, SIEM, XDR, EDR/EPP, IDS/IPS, and related security frameworks. Ability to communicate complex technical concepts and articulate business value to both technical stakeholders and executive decision-makers. Excellent communication, presentation, organization, and time management skills, with strong attention to detail. Understanding of the end-to-end sales process and experience working with CRM and productivity platforms such as Salesforce and Microsoft 365. Confidence speaking in customer-facing and public forums, including webinars, partner enablement sessions, and industry events. Familiarity with modern application deployment models, including cloud-native and containerized environments. A collaborative mindset with strong problem-solving skills and the ability to thrive in a fast-paced, customer-focused environment. Minimum Qualifications 4+ years of experience in a customer-facing role, ideally in sales engineering, technical consulting, or cybersecurity. 6+ years of experience supporting, designing, or delivering enterprise IT environments, preferably with a security focus. Preferred Qualifications Industry certifications such as CISSP, CISM, CISA, GCIH, or equivalent. Experience designing or supporting enterprise security solutions. Proven track record of exceeding goals in a sales engineering or customer-facing technical role.   Benefits All wolves receive compelling compensation and benefits packages, including:   Equity for all employees  28 days annual leave, 8 bank holidays, and paid volunteering days off  Pension plan employer match  Training and career development programs  Robust Employee Assistance Program (EAP) with mental health service  Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.  Family-forming benefits and enhance maternity benefits   Security Requirements     At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.   Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.   Your next big opportunity starts here — apply today and help us end cyber risk.