Senior Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Title: Senior Software Engineer Department & Team: CX and Core Services Location: Ireland The Genesys Cloud Platform API Team builds and maintains a suite of business-critical, high-throughput microservices at the core of Genesys Cloud. Our systems are foundational to the platform, with a strong focus on reliability, scalability, and performance to ensure seamless operation for both customers and the internal teams who build on top of it. As the platform continues to evolve, we are expanding the team’s scope to include AI infrastructure that supports emerging patterns such as MCP and A2A. Our mission is to enable product teams to focus on delivering customer value, while we provide the scalable building blocks they rely on. While this role includes exposure to modern distributed AI systems, the primary focus is designing and operating the infrastructure that enables teams to build AI-powered features. Familiarity with MCP and A2A is helpful, but most important is the ability to translate evolving concepts into clear requirements and robust systems. As a member of the team, you will: ·       Develop and deploy highly available, scalable, and fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform. ·       Work with a distributed team. ·       Be expected to operate independently but have ample, friendly support available. ·       Actively review code, mentor, and provide peer feedback. ·       Champion large projects and mentor junior members on the team. ·       Partner with other teams to transform concepts into requirements and requirements into services and tools. ·       Build, deploy, maintain, and automate large global deployments in AWS. ·       Troubleshoot production issues and come up with solutions as required. ·       Participate in an on-call rotation with the rest of the team. We take pager fatigue very seriously and tune alerts to be relevant and actionable. What you need to be successful in this role: ·       You will likely have at least a BS in Computer Science or related field. ·       You have a minimum of 4 years’ experience working with Java in industry. ·       You are self-driven and comfortable taking the initiative to work asynchronously with your team. ·       You can breakdown complex problems to find and implement the simplest solutions. ·       You are prepared to dig in deep to understand a wide area of necessary domain knowledge. Many problems will be new, never been seen before. Your first job is to understand. ·       You design not just with a mind for solving a problem, but also with maintainability, testability, monitorability, and automation as top concerns. ·       You should be comfortable developing software in Java or a similar modern, multi-paradigm language. ·       You have very strong communication and collaboration skills. ·       You have a solid understanding of concurrent or multi-threaded programming. ·       You have worked with and understand NoSQL/Key-Value data storage technologies. ·       Familiarity with MCP, agentic AI systems, and Agent-to-Agent protocols is a plus Technologies we embrace: ·       “Right tool for the right job” over “we always did it this way” ·       Jenkins and Ansible for immutable machine images and automation ·       AWS for cloud infrastructure ·       Infrastructure (and everything, really) as code ·       Distributed version control with Git and BitBucket ·       Automation for everything. CI/CD, testing, scaling, healing, orchestration, etc. ·       Kafka for stream processing ·       DynamoDB and Redis / Valkey for storage and query #LI-MC1 If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.