Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions. We are currently looking for a Senior Solutions Consultant to join our pre-sales team in the SOLA region (South Latin America). This is a high-impact role where you will partner with sales teams and customers to design next-generation Customer Experience solutions powered by AI and cloud technologies, helping organizations transform how they engage with their customers. This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations. What You Will Do Partner with Sales and customers across SOLA to design AI-powered CX strategies and solutions Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps Position Genesys Cloud as an experience orchestration platform, not just a contact center solution Deliver compelling demos and presentations tailored to both business and technical stakeholders Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics) Build business cases clearly linked to ROI, operational efficiency, and customer loyalty Support RFx processes with strong technical and strategic positioning Collaborate with partners to drive innovation and adoption of AI-driven solutions Act as a trusted advisor throughout the sales cycle What We’re Looking For Proven experience in pre-sales, solutions consulting, or solution architecture Strong understanding of CX, CCaaS, and customer journey orchestration Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI) Solid knowledge of cloud architectures, APIs, and integrations Ability to translate technology into business value and strategic impact Experience engaging with enterprise clients and C-level stakeholders Strong communication, storytelling, and influencing skills Intermediate to advanced English (preferred) Experience in South Latin America (SOLA) markets is highly valued If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.