Job Description
Transform technical challenges into solutions! As a Senior Technical Application Specialist, you will identify and troubleshoot technical issues related to Vision ERP software, providing ongoing technical support to our customers in the automotive parts field. You will be responsible for acting as a direct resource for our customers, ensuring their systems run smoothly and efficiently. We are seeking applicants with strong problem-solving skills, excellent customer service abilities, and a solid understanding of ERP systems.
What you will be doing:
Acquire and maintain current knowledge of Vision ERP software.
Provide software and hardware support for existing customers.
Diagnose technical and/or system problems via phone, email, or chat; troubleshoot, repair, and test solutions; fully document and escalate if necessary.
Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, Microsoft Server, and network printers.
Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
Contribute to and use the department's knowledge base articles and FAQs.
What you will likely bring:
At least 4 years of experience in service support.
Good knowledge of Microsoft Server and Unidata or other PICK Databases.
Database management and architecture experience.
Knowledge of ERP systems is an asset.
Experience with documenting procedures.
Good problem-solving skills.
Ability to work well with a team in a fast-paced, constantly changing environment.
Outstanding customer service skills and dedication to the customer service experience.
Dependability to be at work during assigned shifts and to complete work as expected.
Familiarity with Windows server and desktop environments.
Ability to multitask and meet specific goals set by supervisors and management.
What could set you apart:
Knowledge of Microsoft SQL, Excel, Word, ERP applications, or analytical tools.
Good knowledge of networking (TCP/IP, UDP).
Knowledge of financial, manufacturing, retail, or distribution business processes.
Database administration, installation, and configuration experience.
Willingness to travel for business as required.
Ability to work all available shifts, including nights, weekends, and holidays.
#LI-MB1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Mouy Bun