Job Description
What you can expect
As a Senior Technical Consultant at Workvivo, you will be directly responsible for supporting our customers. This support will consist of queries, troubleshooting issues, technical calls and building out a repository of helpful resources. You will build extensive knowledge of Workvivo while being the Voice of the Customer. You will build continual improvement by sharing insights with our Product team.
About the Team
Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.
What we’re looking for
Experience in a similar role or customer-facing role
Experience with SQL and experience writing SQL queries
Able to resolve customer queries in a professional and timely manner
Experience with identifying trends in customer issues and knowledge-sharing with the wider team
Able to lead IT calls with our customers' technical teams to set up and configure SSO & User Provisioning
Be able to provide best in class support by communicating with empathy to drive issues to resolution
Be able to provide support and guidance to customers on Workvivo features and capabilities to drive high value
Be able to work proactively, anticipating customer questions and building trust
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.