Senior Technical Success Manager

Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the team Alloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. Our single API enables clients to access 50+ third-party data sources in real time to improve decision-making and streamline client experiences. The Technical Success Manager (TSM) role is a future-state, senior technical partner position designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners. This role is for someone who thrives in proactive, forward-looking technical leadership and can guide clients through architectural decisions that scale with their business. What you'll be doing As a Technical Success Manager, you will serve as a trusted technical advisor and advocate, owning the technical success strategy for named strategic accounts from signature through onboarding and beyond. This role is intentionally focused on strategy, architecture, and roadmap alignment Key responsibilities include: Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps Scoping and advising on client requests, translating requirements into clear technical designs and execution plans Proactively identifying technical risks and driving mitigation plans before issues become blockers Maintaining accurate technical documentation, including architecture, integration status, key decisions, and feature adoption How you’ll operate Proactively, not reactively With clear scope boundaries and strong judgment Comfortable influencing without direct authority Balancing customer needs with long-term platform integrity Knowing when to advise, when to deliver, and when to escalate Who we’re looking for We’re looking for someone who combines technical depth with strong client-facing skills and thrives in a collaborative, cross-functional environment. 5+ years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles. Proven track record of independently managing enterprise or strategic accounts. Strong technical skills across REST APIs and system integrations, SQL (PostgreSQL preferred), backend languages (Node.js preferred), and web development fundamentals (JavaScript, HTML/CSS, React) Experience scoping complex solutions, guiding migrations, and driving platform adoption. Exceptional communication skills, able to present to executives as well as collaborate with client engineers. Demonstrated ability to define and scale best practices across multiple accounts. Experience mentoring peers or junior team members. Background in financial services, fraud, or compliance is a plus. We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a base salary range of $170,000 to $200,000. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual Learning & Development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.