Service and Repair (S&R) Engineering Quality Director

We anticipate the application window for this opening will close on - 21 May 2026   At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Today, we’re partnering across the industry to confront systemic healthcare challenges – this requires bold leadership. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide. At Medtronic, we must work with a sense of purpose and ownership, knowing there is a human life on the other side of every decision. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4+ days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.                      This position will be onsite, based at a Medtronic site in: Minneapolis, MN (Twin Cities Campus) Fort Worth, TX Plainfield, IN At Medtronic, we push the boundaries of what’s possible to improve lives. We are seeking a proven Service & Repair (S&R) Engineering Quality Director to lead quality and operational excellence across a multi‑site, cross‑functional Service and Repair organization, with the role based in Plainfield, Indiana; Minneapolis, Minnesota; or Fort Worth, Texas. In this highly visible leadership position, reporting to the VP of Global Quality Excellence | Global Quality, you will set strategy and drive execution for Quality Management System (QMS) processes supporting repair, refurbishment, and service operations, ensuring compliance with ISO 13485, FDA 21 CFR Part 820, and global regulatory requirements. You will lead and influence teams across Engineering, Operations, and Quality at multiple locations, champion effective CAPA management, embed Good Manufacturing and Documentation Practices, and partner with senior leaders to strengthen post‑market performance, scalability, and continuous improvement—directly supporting patient safety and Medtronic’s mission. As the Service & Repair (S&R) Engineering Quality Director, you will: Guide, deploy, and execute the Medtronic Performance System (MPS), our “one best way” methodology and tools that support our holistic operational excellence program. Lead, form, mentor, develop and coach an engineering team on meeting / exceeding performance expectations. Ensure that serviced and repaired medical devices meet regulatory, safety, and quality standards. Oversee the quality engineering of post-market support, root cause analysis, corrective actions, audits, and supplier quality for S&R. Develop and maintain Quality Management Systems (QMS) for S&R operations compliant to ISO standards and FDA regulations. Manage a global team responsible for S&R Quality support. Collaborate with commercial and operational teams to align service strategies with business goals and customer satisfaction key performance indicators. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. Availability to travel up to 30%. Bachelor’s degree in Engineering and minimum 10 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7+ years of managerial experience. OR Advanced degree and minimum 8 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7+ years of managerial experience. Nice to Have: Prior experience in the medical device industry or another highly regulated industry preferred. Experience with CAPA management, Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), and Quality Management System (QMS) leadership. Service and Repair or post‑market operations experience within a regulated manufacturing environment. Lean / Continuous Improvement experience, including Green Belt or Black Belt certification preferred. Demonstrated ability to lead or support Lean transformation initiatives, including 5S. Experience applying continuous improvement methodologies in a manufacturing or operations environment. Bachelor’s degree in Engineering (Industrial, Biomedical, Mechanical, or Electrical preferred). Proven experience leading cross‑functional, multi‑site, or multi‑regional initiatives. Track record of driving organizational change resulting in measurable improvements in Safety, Quality, Delivery, and Cost (SQDC) performance. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation   Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.   Salary ranges for U.S (excl. PR) locations (USD):$198,400.00 - $297,600.00   This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). This position is eligible for an annual long-term incentive plan. The base salary range is applicable across the United States, excluding Puerto Rico. Base pay is based on numerous factors and may vary by job-related knowledge, skills, experience, etc. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).   The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).   Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.   Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.  We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.