Service Engineer - Bangalore

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution.  Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements.  Responds to customer support calls within an assigned territory. Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for installing, trouble shooting & planned maintenance of various Cytiva products in the territory assigned to them. This position reports to the Area Service Manager South I and is part of the India Equipment Services organization located in Bangalore and will be working remotely to cover the assigned territory.  At Cytiva, our vision is, to advance future therapeutics from discovery to delivery. What you’ll do Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science Required to attend and close the service calls as per CYTIVA Service Quality Willing to stretch during the off hours and Holidays to meet Customer expectations Encouraged to enforce to the Key Performance Index of Service Operation, encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and solutions Who you are Bachelor's Degree/ Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with minimum 3 years' experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry. Ability to install, service and troubleshoot the equipment like Upstream Bio-reactors & Downstream Liquid Chromatography systems Interface and gel with both internal team members and external customers. Should have knowledge about validation services as per industry norms Proficiency in English language. Ability to learn the processes in CYTIVA Life Sciences for reporting, escalations, revenue forecasting, travel. Plan and prioritizes work optimally, high level of work standard and quality. Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.   Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.