Job Description
Job Description:
Roles & Responsibilities:
Development and configuration: Design, develop, and configure ServiceNow applications, modules (like CSM, FSO), workflows, and catalog items. This includes setting up forms, fields, client scripts, business rules, and UI policies.
Integration: Build and maintain integrations with other systems and third-party applications using tools like REST/SOAP APIs and Integration Hub.
Customization: Write and maintain custom code using JavaScript, HTML, and CSS to meet specific business needs.
Data management: Manage data imports, exports, and transformations, and ensure data integrity.
Troubleshooting and support: Provide technical support to users, identify and resolve software flaws, and conduct regression testing.
Documentation: Create and maintain comprehensive technical documentation for configurations, customizations, and processes.
Qualifications:
ServiceNow CSA (Certified System Administrator)
ServiceNow Development experience (years based on job level)
Plus, additional ServiceNow knowledge/micro-cert of at least one:
Customer Service Management (CSM), Playbooks, Flow Designer, UI Builder, Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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