Software Engineering Manager - ROSA Service

We are seeking a Software Engineering Manager to join the Red Hat OpenShift Service on AWS (ROSA) Service Engineering Team. Red Hat OpenShift Service on AWS (ROSA) is a fully-managed, enterprise-grade Kubernetes service that combines the power of Red Hat OpenShift with the flexibility and scale of the AWS public cloud. In this role, you will lead a global team of engineers in agile planning, development, testing, and production delivery of features and continuous improvements that are secure, reliable, resilient, scalable, and highly available. You will drive technical discussions and designs, collaborate closely with Product Managers, Engineering Managers, and Site Reliability Engineers worldwide, and help shape the evolution of the service. As an Engineering Manager, you will mentor and coach associates, assess performance, and foster growth and career development. You will cultivate a culture of collaboration, innovation, and excellence, guided by Red Hat’s open management practices, commitment to diversity and inclusion, and emphasis on ethical, thoughtful approaches. We are particularly excited about leveraging AI across development, operations, and testing workflows. You will champion the adoption of AI tools and practices that simplify processes, reduce complexity, and enhance efficiency—empowering your team to focus on higher-impact, creative solutions that address our customers’ most critical challenges. At Red Hat, open source innovation isn’t just in our products—it’s in how we work. We embrace change, encourage a growth mindset, and equip our teams to thoughtfully integrate AI and automation to drive smarter, faster, and more resilient engineering outcomes. What you will do: Lead a global engineering team to design, develop, operate, and deliver the ROSA service and associated features/outcomes Drive technical discussions, architecture design, cross-team engineering collaboration, and engagement with customers and partners Manage the day-to-day activities of the team, coordinate with other contributing teams, and own the delivery of features, updates, and operational excellence. Collaborate with team leads, architects, and engineers on product design, architecture, and technical direction Work closely with cross-functional teams—including Product Management, Documentation, and Support—to ensure a high-quality service experience for customers. Partner with Red Hat’s global customer and partner support teams to resolve escalated issues efficiently. Coach and mentor team members, providing regular feedback and supporting career development and growth. Champion the adoption of AI within the team to improve development, testing, and operational workflows Advocate for resources—such as training, tools, or dedicated exploration time—to increase the team’s AI literacy and capabilities. Ensure ethical AI use, addressing data privacy, bias mitigation, intellectual property, and responsible disclosure Foster a safe environment for experimentation with AI technologies, supporting projects that enhance efficiency, simplify processes, or analyze code/metrics. Encourage rapid testing, learning from failures, and continuous improvement. What you will bring: Bachelor's degree in Computer Science, Computer Engineering, or a related field, with 6+ years of experience in software development, testing, and operations 4+ years managing software engineering teams, including development, testing, DevOps, and productization of cloud services using Agile methodologies Experience with multiple hyperscaler platforms, such as AWS, GCP, and Azure Hands-on experience with container technologies, including Kubernetes and OpenShift Demonstrated ability to translate business problems into technical solutions and lead teams through ambiguity and change Strong organizational skills, including planning and accelerating initiatives, proactive risk mitigation, and leading global engineering teams Deep technical expertise with the ability to navigate from high-level system and software architecture to detailed design, code review, and problem-solving Comprehensive understanding of software development life cycle, project management, quality assurance, and customer advocacy in large-scale environments The following will be considered a plus: Experience leading Site Reliability Engineering (SRE) initiatives, including building reliable, scalable systems, monitoring, and incident response Experience applying AI or ML techniques in software development, testing, or operational workflows (e.g., predictive monitoring, intelligent automation, AI-assisted development tools). The salary range for this position is $170,770.00 - $281,770.00. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.  About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ●    Comprehensive medical, dental, and vision coverage ●    Flexible Spending Account - healthcare and dependent care ●    Health Savings Account - high deductible medical plan ●    Retirement 401(k) with employer match ●    Paid time off and holidays ●    Paid parental leave plans for all new parents ●    Leave benefits including disability, paid family medical leave, and paid military leave ●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!  Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.  Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.