Software Lab Technician

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. At Sonos, we're passionate about creating the finest sound experiences in the world. One of the keys to great experiences is great software playing on our high quality players. Great software is as important at Sonos as our award winning hardware. That quality is built through different iterations of testing, from initial checkout to more comprehensive functional testing. The role of the Lab Technologist is focused on managing and maintaining the labs and physical device test beds used to test and verify our software builds. This lab and device test beds are critical to establishing the quality of our software and products.   As a Software Lab Technician at Sonos, you'll build out the key capabilities needed to be able to deploy, maintain, and reconfigure labs and test beds quickly, anywhere, with consistent capabilities for Sonos. Additional responsibilities include ordering supplies, reviewing equipment usage for maximum efficiency, and basic triaging of issues from both the HW and SW test environments. The Lab technologist will be able to review and give recommendations on the software test execution process, any lab and test bed upgrades needed, and the overall usability of the space and equipment within the lab. Your goal is to maintain labs and test beds that provide reliable results for our development teams. If this sounds like you, let’s talk about this. Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future. Location This is an on site position, requiring qualified applicants to be in office 5 days per week. Qualified applicants must live within commuting distance of our Boston office location. What You’ll Do Be the primary point of contact for Sonos Boston based software test labs.  Work with Software, Hardware, Audio and Workplace teams and help build, maintain and recycle test equipment. Maintain an accurate inventory and wiring diagram for PCs, mobile devices, Sonos products, and infrastructure (power & network) used in each test bed. Update documentation and diagrams based on change requests tracked in Jira. Field requests from remote engineers and help them with their devices under test in Boston labs. Debug and triage problems with Software on embedded systems and Linux machines in addition to solving Network, Hardware and Power related issues. Lean into working with the Software team to track automation status and triage failures. Partner with Technology and Facilities teams to communicate and resolve updates to the labs, test beds, or building infrastructure. Establish quality standards to maintain equipment performance with proactive maintenance. What You’ll Need  Basic Qualifications Associate's or Bachelor's degree in Electronics, Computer Science, Information Technology, or a related technical field, or equivalent practical experience. Ability to work onsite full-time in the Sonos Boston office and lift up to 40 lbs of equipment. 1-2 years of experience supporting hardware, software, and networked test environments. Experience with networking equipment, embedded devices, electronics, and diagnostic tools. Experience installing and troubleshooting Linux systems. Experience troubleshooting software issues and supporting test execution in a development or QA environment. Basic scripting/programming skills and familiarity with GitHub. Experience with low-voltage A/V equipment and related technologies. Strong organizational, multitasking, and problem-solving skills. Commitment to following established safety procedures. Preferred Qualifications Experience supporting software development, QA, or automated test environments. Familiarity with CI/CD tools and infrastructure, including Jenkins, Docker, and Linux-based systems. Experience configuring and maintaining test labs, device farms, or hardware validation environments. Experience with scripting and automation using Python, Bash, or similar languages. Familiarity with Jira, Confluence, or other engineering workflow tools. Experience troubleshooting consumer electronics, embedded systems, or connected devices. Understanding of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi. Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience. The base pay range for this role based off geographic location is: $47,000 and $58,600 The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market.  Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of  the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.  Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits. We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including: Medical, Dental, and Vision Insurance A 401(k) plan with company matching and immediate vesting An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required 80 hours of sick time upon hire, refreshed annually Up to 12 paid holidays per calendar year Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition Company-paid Disability, Life, and AD&D Insurance Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance Mental health benefits to support your holistic well-being A generous employee discount program & Sonos Radio HD - on us! Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.