Solution Architect, Networking- US hours

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role We’re looking for a customer-facing Solution Architect role, focused on helping customers successfully establish secure network connectivity with Fivetran. Engagements are typically initiated through pre-qualified customer requests (via a ticketing system) and involve designing, validating, and guiding the implementation of networking resources required for Fivetran’s SaaS and Hybrid products. As a Solution Architect specializing in Network & Connectivity, you will design and implement secure network architectures that enable Fivetran to reliably exchange data with customer environments. Your focus will be on private connectivity, network isolation, secure data flows, and the authentication and credential mechanisms required to establish and maintain those connections across cloud and on-premise infrastructures. You will work directly with customer security, network, and platform teams to design solutions using technologies such as PrivateLink / Private Service Connect, VPNs, SSH tunneling (direct and reverse), subnet peering, proxy agents, and hybrid networking patterns. While you are not directly responsible for selling, you will act as a trusted technical advisor, guiding customers through architectural decisions, security tradeoffs, and implementation details. You will collaborate closely with internal teams including Customer Support, Customer Success, Field Sales teams, Product, and Engineering to ensure customer connectivity requirements are met efficiently and securely. This is a full-time position based remotely in India and requires working hours aligned with North American business hours (9:30:00 PM 5:30:00 AM IST). Technologies You’ll Use Fivetran SaaS and Hybrid Deployment Models AWS, GCP, Azure networking services PrivateLink / VPC Endpoint Services Private Service Connect VPC/VNet Peering Site-to-site and client VPNs Secure connectivity patterns SSH tunnels (direct and reverse) Bastion hosts Proxy agents Authentication and credential mechanisms SSH keys and certificate-based authentication Secrets management and key rotation patterns IAM roles, service accounts, and least-privilege access Networking fundamentals TCP/IP, DNS, routing, firewalls, CIDR, NAT Linux/Unix environments git and infrastructure-as-code concepts What You’ll Do As a member of our customer-facing team, you will help customers design, implement, and validate the secure networking and authentication foundations required for Fivetran to operate in their environments. You will work on requests, guiding customers or partners through the setup and optimization of private connectivity, credentials, and secure data access patterns that enable reliable Fivetran SaaS and Hybrid data pipelines. Respond to and own customer requests for networking and authentication assistance Design secure network architectures that enable Fivetran to connect to customer data sources across cloud and on-premise environments Lead customer discussions focused on connectivity requirements, authentication models, security constraints, compliances issues and network topology Guide customers through the setup of required networking and authentication resources, including: Private cloud links (AWS PrivateLink, GCP Private Service Connect, Azure Private Endpoints) Site-to-site and client VPN architectures SSH-based tunneling solutions (forward and reverse) Proxy agent and hybrid deployment patterns Troubleshoot complex networking, connectivity, and security issues impacting data pipelines Validate proposed architectures against customer security, compliance, and operational requirements Produce clear architecture diagrams, implementation guides, and customer-facing documentation Work in partnership with Support and Customer Success to ensure smooth handoffs and customer outcomes Identify recurring customer challenges and provide feedback to Product and Engineering on connectivity-related gaps and opportunities Skills We’re Looking For 3+ years of experience in a customer-facing technical role (Solution Architect, Network Architect, Systems Engineer, or similar) Strong hands-on experience designing and implementing secure network architectures Deep knowledge of cloud networking in AWS and GCP or Azure Experience with private connectivity solutions (PrivateLink, PSC, VPC/VNet peering) Strong understanding of VPN technologies, SSH tunneling patterns, and secure authentication mechanisms Experience working with credentials, keys, certificates, and access control models Linux/Unix experience and comfort troubleshooting at the OS and network level Familiarity with security concepts such as network isolation, least privilege, and defense in depth Ability to clearly explain complex networking concepts to both technical and non-technical audiences Strong problem-solving skills and a customer-first mindset Bonus Skills Experience with hybrid SaaS architectures Infrastructure as Code (Terraform, CloudFormation, ARM) Experience supporting data platforms, data pipelines, or distributed systems Familiarity with enterprise security and compliance requirements Hands-on experience with Debian-based Linux systems One or more of the following certifications: AWS Certified Advanced Networking – Speciality AWS Certified Solutions Architect – Professiona Azure Network Engineer Associate Google Professional Cloud Network Engineer #LI-LA1 #LI-REMOTE Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.