Solutions Engineer

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA. Proactive security starts here.  TrendMicro.com Location: the ideal candidate will be located in Panama City. Position Summary: We want you to drive compelling demo’s and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization. Responsibilities: Ability to listen to customer problems, work with the sales team, and demonstrate a solution Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship Ongoing technical touchpoints/health checks with existing customers Work in a fast-pace environment under minimal supervision Share best practices with other SE’s to enhance quality of service and efficiency Develop subject matter expertise in assigned products and solutions Willing to travel regionally for customers facing activities, as well as marketing and user group events Channel feature requests to Product Management to enhance Trend Micro products Deliver partner presentations, events and webinars Qualifications: Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems Experience working with various Microsoft/Linux software and systems Solid multi-tasking, troubleshooting and problem resolution abilities Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives Relevant Work Experience: Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions Understanding of MITRE Attack Framework and/or security operations center (SOC) functions Sales Engineering experience preferred (2-5 years) Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc. Desired Training/Certifications: AWS / Microsoft Azure / Google Cloud Certifications ECIH – Certified Incident Handler CISSP – Certified Information Systems Security Professional Linux/Solaris/UNIX System Administration If this sounds like you or someone you know, get in touch or share this opportunity! At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.