Sr. Client Services Associate

Job Description: Title: Senior Client Services Associate Team: Client Solutions Location: Remote (US) Why This Role Exists At Phreesia, we’re looking for a Senior Client Services Associate to join our growing Client Solutions team. As one of the first points of contact for new clients, you will guide healthcare practices through a structured onboarding journey, ensuring they go live on the Phreesia platform with confidence and achieve early, measurable value. This is a foundational role within Client Solutions, intentionally designed to help you build deep product expertise, strengthen client relationship skills, and develop the business acumen needed to pursue a variety of career paths across our client-facing teams. From day one, you’ll work alongside experienced Consultants, Client Success Managers, and cross-functional partners across Support, Product, and Sales. What You’ll Spend Your Time Doing Own end-to-end onboarding. Manage onboarding projects for newly contracted clients, including project timelines, stakeholder communications, and go-live milestones. Serve as the implementation lead. Act as the primary point of contact during implementation, guiding clients through product configuration, workflow setup, and initial staff training. Partner across the client journey. Work closely with Client Success Managers to ensure a seamless transition from implementation to ongoing engagement while building the skills to independently manage client relationships over time. Drive product adoption and value realization. Proactively engage clients to encourage adoption and utilization of Phreesia products and features, helping them achieve meaningful business outcomes. Collaborate cross-functionally. Partner with Support, Product Management, Sales, and Business Development teams to resolve issues, mitigate risks, and support client success. Monitor client health and performance. Analyze product usage trends and key performance indicators to identify potential risks early and take action before they impact satisfaction or retention. Track onboarding success metrics. Measure and report on onboarding KPIs, including time-to-live, product activation rates, and early satisfaction scores. Maintain implementation documentation. Capture client configurations, feedback, and implementation outcomes to support continuous improvement and knowledge sharing. Advocate for client needs. Surface recurring client feedback and product enhancement opportunities to Product Management to help inform roadmap priorities. What Makes You a Great Fit You don’t need to check every box — but this role will feel energizing if you: Have strong organizational skills and enjoy managing multiple client engagements simultaneously. Communicate clearly and confidently with both technical and non-technical audiences. Bring a customer-first mindset and enjoy building strong relationships with internal and external stakeholders. Approach challenges with curiosity, adaptability, and a solutions-oriented mindset. Are comfortable working within software platforms and learning new technologies. Have experience using CRM, project management, or similar business tools. Bring positive energy, collaboration, and a team-first approach to your work. We Do Have A Few Requirements To Check Bachelor’s degree required. Experience level aligned with a Senior Client Services Associate role. Ability to travel up to 50%, in accordance with current health and safety guidelines. Where You’ll Work This is a remote role based in the United States. Travel of up to 50% may be required to support client implementations and business needs. Compensation & Rewards Base Salary: $85,000–$120,000 USD, depending on qualifications. A comprehensive Total Rewards package designed to support your whole life — not just your work. Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: 100% Remote work + home office expense reimbursements Competitive compensation Flexible PTO + 8 company holidays Monthly reimbursement for cell phone + internet + wellness 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada Variety of insurance coverage for people (and pets!) Continuing education and professional certification reimbursement Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/ We strive to provide a diverse and inclusive environment and are an equal opportunity employer.