Sr. Manager, Global Payroll

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Sr. Manager, Global Payroll, you will be the strategic operational lead for our global payroll function. Reporting to our Director of Accounting, you will own the end-to-end payroll lifecycle for a high-growth, global workforce of over 1,000 employees. Your mission is to evolve our payroll department from a functional necessity into a world-class center of excellence, ensuring flawless execution across the US, Canada, EMEA, and APAC. You are a technical and process expert who thrives in the complexity of multi-state tax laws and SOX-compliant environments. Beyond the numbers, you are a leader—you’ll mentor a dedicated team and partner cross-functionally with People Ops, International Accounting, Legal, and Finance to streamline our processes and prepare us for our next phase of scale. This hybrid position reports to our Sr. Director, Accounting and has the opportunity to be based in one of our US based hubs, including San Ramon, Austin, Tempe and Denver. What you’ll do Oversee all aspects of Dialpad’s global payroll, ensuring 100% accuracy, timeliness, and compliance with local labor laws and statutory requirements. Serve as the subject matter expert and final escalation point for all payroll issues, including those related to tax, benefits, garnishments, leave of absence, and equity. Lead quarter-end and year-end payroll processes, including tax reporting, compliance filings, and W-2/equivalent statement delivery globally. Ensure strict compliance with all federal, state, and local payroll tax regulations and labor laws in the US, and all equivalent statutory requirements in international jurisdictions. Develop, implement, and maintain SOX-compliant internal controls, documentation, and governance frameworks for all global payroll processes to ensure audit and IPO readiness. Manage and/or support payroll-related audits (e.g., external financial, 401k, Workers' Compensation). Oversee tax registrations, amendments, and adjustments globally, partnering closely with the Tax department. Collaborate closely with cross-functional teams, including Accounting, Finance, People Operations (HRIS/Benefits/Compensation), and Legal to streamline end-to-end payroll processes and data integration, and troubleshoot complex issues. Own the month-end close activities for payroll, including the review and approval of payroll-related journal entries, balance sheet reconciliations, and variance analysis for all regions. Drive strategic initiatives such as payroll system operational and reporting upgrades, workflow automation, and expansion into new countries/entities. Embrace and lead AI transformation within the Payroll organization. Lead a high-performing team of payroll specialists, fostering a culture of professional growth, accountability, and high-touch service levels (SLAs). Skills you’ll bring 10+ years of experience in payroll management, with at least 5 years in a leadership role managing global payroll operations. Strong proficiency with Workday Payroll software (3+ years) is required. Expertise in US multi-state tax regulations and labor laws, complemented by a solid understanding of international practices (specifically Canada, EMEA, and APAC). Proven experience in managing and developing high-performing teams. Strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and interpersonal skills. Proven experience in public or pre-IPO environments with a strong command of SOX controls and IPO readiness preferred. Advanced Excel skills (VLOOKUPs, pivot tables, complex formulas) with the ability to translate raw data into actionable financial insights. Strong working knowledge of the payroll implications for equity-based compensation, including for stock options and RSUs. A track record of successfully managing and scaling teams in a fast-paced, high-growth setting. For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. California Salary Range $168,500—$212,750 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.