Job Description
Position Overview
We are looking for a Senior Technical Support Specialist with strong experience in plastic injection molding and simulation to help customers solve complex engineering challenges using Autodesk Moldflow.
In this role, you will combine technical expertise, problem-solving, and strong communication skills to troubleshoot simulation and manufacturing issues, interpret results, and help customers get the most value from Autodesk products. You will also contribute to the future of technical support by using emerging AI, automation, and connected Autodesk workflows across Moldflow, Fusion, and related technologies.
Responsibilities
Provide expert technical support for Autodesk Moldflow customers.
Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
Research, reproduce, and document product issues and collaborate with Product Development and Engineering teams as needed.
Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with sound engineering judgment.
Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.
Minimum Qualifications
3-5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
Experience preparing, running, troubleshooting, and interpreting engineering simulations.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Demonstrated customer focus and ownership of technical problems through resolution.
Ability to learn quickly and thrive in a fast-changing technical environment.
Preferred Qualifications
Advanced experience with Autodesk Moldflow Insight
Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
Experience with CFD, FEA, thermal, or multiphysics simulation.
Experience with Python, scripting, APIs, automation, or engineering productivity tools.
Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.
The Ideal Candidate
You are a technically curious problem solver who enjoys helping others succeed. You can explain complex engineering concepts clearly, take ownership of difficult customer issues, and use data and engineering fundamentals to reach sound conclusions.
You are also excited about how AI, automation, and connected design-to-manufacturing workflows can improve engineering productivity and customer support, while understanding the importance of validating AI-generated recommendations with engineering judgment.
Success in this role means not only resolving individual customer issues, but also turning what you learn into better knowledge, workflows, tools, and support experiences for the broader Autodesk community.
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.
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