Staff Network Engineer – Global Campus & Site Delivery

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. As a Staff Network Engineer, you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds, major refits, and site expansions globally. You own the network scope end-to-end — from early facilities planning and structured cabling design through full LAN, WAN, wireless, security deployment, validation, and production handoff.   This role requires deep hands-on Cisco expertise, strong knowledge of structured cabling, power, and physical infrastructure, and the ability to independently deliver sites with little to no assistance. You will partner closely with Facilities, Real Estate, Construction, Security, and Operations teams and will be accountable for sites being correct, supportable, and production ready. This role is expected to challenge manual processes, reduce configuration drift, and help move the organization toward predictable, data-driven network delivery at scale.   In this role, you influence and help define global network standards and designs that are reused across regions worldwide.   Location: Remote within Mexico Key Responsibilities :   Enterprise Campus Network Ownership (Cross-Functional)   Act as network design authority for new office builds and major refits   Partner with Facilities and Construction teams during: Site selection, Design development, Construction and pre-handover phases   Translate business, occupancy, and growth requirements into scalable Cisco campus designs   Define network-related requirements for construction RFPs and vendor scopes   Approve network deliverables prior to site acceptance   Participate in site surveys, design reviews, and construction readiness assessments   Translate occupancy, growth, and business requirements into scalable network designs and capacity plans   Ensure network designs align with building constraints, timelines, and regulatory requirements   Structured Cabling & Physical Infrastructure (End-to-End Ownership)   Design and approve structured cabling systems: Cat6 / Cat6A, Single-mode and multi-mode fiber   Define and approve: MDF / IDF locations, Rack layouts and elevations, Pathways, tray, and conduit requirements, labeling and documentation standards   Ensure compliance with: TIA-568 / 569 / 606, IEEE 802.3 (Ethernet & PoE), IEEE 802.11 (Wireless), ISO/IEC 11801   Review and approve: Copper and fiber test results, OTDR reports, Acceptance documentation   Cisco Campus LAN, WAN, Wireless Engineering & Connectivity   Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300   Redundant distribution and core designs   Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual), Wi-Fi 6 / 6E / 7 APs, RF design for high-density spaces, Roaming (802.11r/k/v) and RRM   Perform or oversee wireless surveys and validation   Design and deploy Cisco SD-WAN for new sites: DIA, and broadband turn-ups, HA WAN edge designs   Validate carrier handoffs and DMARC extensions   Integrate sites with AWS and Azure where required   Hybrid Cloud Networking & WAN Integration (AWS)  Drive architectural alignment between Cloud and Global WAN strategies  Partner cross-functionally with Cloud Engineering to influence hybrid connectivity between global campus/WAN environments and AWS  Influence and validate resilient connectivity models including IPsec VPN, AWS Direct Connect, SD-WAN integration with AWS (Transit Gateway, virtual appliances where required)  Ensure high-availability routing architecture using BGP and dynamic failover between on-prem, SD-WAN, and AWS environments  Provide architectural guidance for VPC connectivity, segmentation, and traffic flow alignment with enterprise security standards  Support WAN transformation initiatives by integrating AWS connectivity into standardized SD-WAN and global routing strategies  Validate performance, routing symmetry, and failover behavior for business-critical cloud workloads  Contribute to global hybrid-cloud networking standards and reference architectures  Network Security   Design and deploy Cisco Firepower NGFW solutions (FMC-managed)   Define site-level security zoning and traffic flows   Own Cisco ISE integration for new sites: Wired and wireless 802.1X, Guest access   Ensure identity and segmentation are implemented from Day 0   AI and Automation   AI-first mindset  Opportunity and expectation to define and evolve automation standards for global site delivery using Ansible, API’s, and Cisco-native tooling.   Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding, Campus provisioning, Configuration consistency and compliance, Assurance and telemetry-driven troubleshooting   Use Cisco SD-WAN automation workflows to deliver Day-0 and Day-1 site turn-ups reliably   Consume and validate insights from AI-driven monitoring platforms, such as: Catalyst Center Assurance, ThousandEyes, AIOps or anomaly-detection tooling   Use telemetry, logs, and analytics to: Detect pre-failure conditions, Reduce mean time to resolution (MTTR), Proactively identify design or deployment gaps   Apply automation using tools such as: Ansible (Cisco collections), Python scripting, REST / API-based integrations   Experience with automation and scripting (Ansible, Python)  Familiarity with AI-enabled monitoring or AIOps platforms   Onsite Deployment & Global Travel   Travel Expectation: Approximately 20-25%, clustered around major site milestones.  Travel is planned in advance and not continuous   Perform onsite technical execution including: MDF/IDF readiness assessments, Rack-and-stack, cabling validation, and equipment installation, network testing and cutover   Work directly with: Local facilities and construction teams, General Contractors and cabling vendors, ISPs during handoffs   Operational Excellence   Participate in global on-call rotations supporting enterprise office networks   Lead incident response for site-related network issues   Drive root-cause analysis and continuous improvement initiatives   Maintain accurate documentation for site designs and configurations   Required Qualifications : 7–10+ years of enterprise network engineering experience   Cisco CCNP Enterprise (required)   Proven experience delivering new office builds from start to finish   Deep hands-on experience with: Cisco Catalyst switching, Cisco wireless (9800), Cisco SD-WAN, Cisco Firepower, Cisco ISE   Strong understanding of structured cabling and facilities requirements   Willingness to travel internationally   Preferred Qualifications : CCIE Enterprise Infrastructure (written or in progress)   Experience defining global network standards   Experience mentoring engineers   Strong automation and validation mindset   Core Competencies : You are the final technical authority for site readiness   Strong collaboration with non-technical stakeholders   Ownership of outcomes from design through delivery   You approve designed and acceptance criteria   Comfort operating in unstructured, high-ambiguity environments and the ability to represent the network team as the technical authority onsite.     #LI-Remote #LI-AR1 #ConsultingEngineers #EnterpriseNetworkArchitect #SeniorNetworkArchitect #PrincipalNetworkEngineer #NetworkArchitect #LeadNetworkEngineer If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.