Staff Product Engineer, Enterprise AI

Why Thunderbird? Thunderbird is one of the world’s most trusted open-source email applications, empowering more than 20 million people globally. At MZLA, the team behind Thunderbird, we build privacy-respecting communication and productivity tools that help people manage their digital lives while staying in control of their data. We are open source by design. Our products are developed transparently and in collaboration with a global community of contributors, and that same spirit shapes how we work: collaboratively, inclusively, and with a shared commitment to putting users first. We are a small but growing company of 60+ people distributed across seven countries. As Thunderbird evolves beyond a single desktop application, we are expanding across desktop, mobile, paid services, and new product experiences that help people and organizations work more effectively without giving up control to big tech ecosystems. Our revenue model combines user donations, which help keep Thunderbird’s apps freely available, with paid services that cover the costs of hosted offerings while supporting long-term sustainability and continued innovation. A note about MZLA and Mozilla: MZLA Technologies Corporation is the nonprofit-owned company behind Thunderbird and part of the Mozilla family. MZLA is separate from Mozilla Corporation and has its own compensation programs, benefits, and employment policies. To learn more, visit www.thunderbird.net and www.thunderbolt.io. The opportunity Thunderbolt is an open-source, cross-platform AI product initiative from the team behind Thunderbird. It is being built around a clear principle: people and organizations should be able to use AI while staying in control of their data, infrastructure, model choices, and long-term options. Thunderbolt is designed to support flexible deployment models, integrations with AI tools and workflows, and use cases across desktop, web, and mobile. We’re looking for a Staff Product Engineer to help build Thunderbolt as it moves from early product development into enterprise use cases. This role sits at the intersection of full-stack product engineering, AI-enabled product development, enterprise workflows, technical execution, product judgment, and post-launch iteration. You’ll work across the stack to turn product direction, user needs, partner feedback, and enterprise requirements into complete product features for AI-powered chat, search, research, workflow automation, administration, integrations, and enterprise workflows. This is not a role focused only on implementing tickets. You’ll own product work from concept through launch, adoption, and iteration, helping the team understand whether features are usable, reliable, being used, and creating value. You should be comfortable operating independently in ambiguity, working across front-end, back-end, APIs, integrations, and infrastructure-adjacent areas, and making thoughtful tradeoffs between speed, usability, maintainability, reliability, and enterprise needs. Strong candidates will be able to turn ambiguous product ideas and technical direction into shipped product experiences, reusable product and engineering patterns, and practical improvements that help Thunderbolt scale as both an open-source product and an enterprise-ready platform. What you’ll do Own the implementation of Thunderbolt product features from concept through launch, adoption, and iteration. Translate product vision, user needs, partner feedback, and enterprise requirements into practical technical plans and shipped product experiences. Work across the stack to build, integrate, test, and ship complete product features. Build features for AI-powered chat, search, research, workflow automation, administration, integrations, and enterprise workflows. Partner closely with product, design, engineering, enterprise-facing teams, and open-source contributors to clarify requirements and deliver high-quality outcomes. Collaborate with senior technical leadership to turn product-shaping technical direction into executable product work. Use AI-assisted development tools thoughtfully to accelerate implementation while maintaining strong judgment around quality, security, maintainability, and reliability. Make thoughtful technical and product tradeoffs in ambiguous situations, balancing speed, usability, maintainability, reliability, and enterprise needs. Follow through after launch by reviewing usage, qualitative feedback, support signals, quality issues, and adoption patterns. Instrument features or collaborate on measurement approaches that help the team understand adoption, reliability, and product value. Identify product gaps, technical risks, edge cases, and opportunities to improve the user experience. Write clear, maintainable, well-tested code across front-end, back-end, APIs, integrations, and infrastructure-adjacent areas. Help establish reusable product and engineering patterns that allow future features to be built more efficiently. Contribute to a product engineering culture grounded in ownership, quality, experimentation, user value, and practical execution. What you bring 10+ years of professional software engineering experience, including significant experience building and shipping production applications with Staff-level scope, leadership, and impact. Strong full-stack engineering skills, with the ability to work across user interfaces, APIs, services, integrations, data flows, and infrastructure-adjacent areas. Demonstrated experience owning complex product features from technical planning through implementation, launch, evaluation, and iteration. Experience building AI-enabled products or features, with practical familiarity in LLMs, RAG, agents, model/provider abstraction, data connectors, retrieval systems, or AI application architecture. Practical experience evaluating and using multiple AI tools, models, frameworks, or development harnesses, with the ability to explain tradeoffs, limitations, and preferred tooling choices. Experience working with open-source enterprise products, developer tools, infrastructure products, platform products, or technically complex enterprise software. Strong product judgment, including the ability to translate product direction, user feedback, partner input, customer needs, and product signals into practical technical plans and follow-up iterations. Comfort operating independently in a fast-changing product environment where product direction, technical architecture, and enterprise requirements are still being defined. Strong understanding of software quality, testing, maintainability, security, performance, reliability, and implementation tradeoffs. Strong collaboration and communication skills across engineering, product, design, open-source, and customer- or partner-facing stakeholders. Awareness of enterprise software needs, including privacy, security, administration, access control, compliance, deployment flexibility, supportability, and responsible AI considerations. Bonus points for Experience with self-hosted, hybrid, customer-controlled, or regulated deployment environments. Familiarity with regulatory or compliance considerations affecting AI and enterprise software, such as the EU AI Act, Cyber Resilience Act, GDPR, HIPAA, SOC 2, or similar frameworks. Experience working with enterprise customers, public sector organizations, systems integrators, technical partners, or customer-facing engineering teams. Experience contributing to reusable product patterns, component libraries, technical frameworks, or shared engineering practices. Experience with instrumentation, observability, experimentation, or other approaches to understanding product adoption, reliability, and value. What success looks like In this role, success means helping Thunderbolt turn ambiguous product ideas, technical direction, user needs, and enterprise requirements into complete product capabilities that are usable, reliable, maintainable, and valuable. You will help the team move quickly while also building the patterns, feedback loops, and product quality needed for Thunderbolt to scale as both an open-source product and an enterprise-ready platform. Over time, successful work in this role will lead to: Shipped features that solve real user, partner, and enterprise needs. Stronger full-stack product capabilities across AI-powered chat, search, research, workflow automation, administration, integrations, and enterprise workflows. Clearer technical plans that translate product direction and enterprise requirements into executable work. Better post-launch understanding of whether features are being used, working as intended, and creating value. More reusable product and engineering patterns that help future features move faster. Fewer product gaps, edge cases, and technical risks discovered late in development. Stronger alignment between product, design, engineering, enterprise-facing teams, and open-source contributors. Greater confidence that Thunderbolt features are secure, maintainable, supportable, and ready for enterprise use. Work environment You’ll work with our passionate staff and open-source community members from all over the globe to support the mission and objectives of MZLA Technologies Corporation. In this role, you’ll also collaborate closely with engineering, product, design, enterprise-facing teams, contractors, and external contributors working on Thunderbolt. This is a remote, full-time position. Strong communication and documentation skills are essential for effective collaboration across time zones and disciplines. Compensation & benefits We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are: Canada: $155,000 - $185,000 CAD We may consider candidates with strong skills but less than the required experience. Title, level and compensation will be determined based on qualifications and experience. In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self. Work & career Fully remote work & schedule flexibility Company-provided laptop Annual bonus program Monthly remote work stipend Annual professional development stipend Access to Coursera learning platform Industry conferences Company all-hands and team gatherings Rest & play 24 days PTO per year (prorated) Your birthday Year-end company shutdown 9 wellbeing days Public holidays Other paid leave Quarterly wellbeing stipend for personal / family activities Health & family RRSP contributions Health, dental, & vision insurance Disability insurance Life insurance Employee assistance program Paid parental leave Paid sick days Work eligibility Applicants must reside in and have permanent work authorization for the country location(s) specified in the posting. We are unable to consider applicants outside of these markets at this time. And, we do not provide visa sponsorship. How to apply Please apply directly through our career page. We carefully review every cover letter and screening question, so take the time to answer each fully. We value authentic, thoughtful responses that reflect your own experience and perspective. It is fine to use AI tools to polish your writing, but your answers should be your own. Candidates who submit generic or unoriginal AI-generated responses may be disqualified from further consideration. Our commitment to diversity, equity, and inclusion MZLA believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. MZLA will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodations@thunderbird.net to request accommodation. #LI-DNI