Strategy and Operations Associate

About the team As a Strategy and Operations Associate within the StreetEasy RevOps team, you'll be part of a collaborative group focused on driving StreeEasy’s mission forward through the alignment and optimization of revenue-generating activities across our NYC advertising and buyer programs. This team plays a critical role in bridging the gap between high-touch "white glove" sales and data-driven marketplace efficiency, streamlining technology and processes to ensure a unified customer experience and sustained revenue growth. The Strategy and Operations Associate will contribute directly to that success by supporting our weekly rhythm of business motions, identifying business bottlenecks, managing complex optimization projects, and leveraging deep analytical insights to empower our front-line teams and help StreetEasy’s partners succeed. About the role You will have a direct impact on revenue growth by identifying inefficiencies and optimizing the processes our front-line teams use to support customers in one of the world's most dynamic real estate markets. As a key member of the team, you will bridge the gap between complex data insights and real-world sales effectiveness to drive a more unified and successful customer experience. You Will Get To: Analyze and map business processes to identify bottlenecks and opportunities that improve the overall productivity of front-line sales and support teams. Establish and monitor KPIs and success metrics for key revenue processes to measure the impact of new tools, dashboards, and operational improvements. Support comprehensive reporting for existing and new products, delivering data-driven insights and "storytelling" to leadership to track program health. Manage revenue optimization projects from conception to completion, ensuring all initiatives align with broader business goals and team objectives. Collaborate with cross-functional stakeholders to gather feedback and ensure that technical and process improvements enhance both sales effectiveness and the customer experience. Solve ambiguous problem statements by conducting end-to-end quantitative and qualitative analyses that inform strategic business decisions and drive action. Evaluate and identify tooling needs and shortfalls for front-line teams, partnering with product teams to refine the technology stack used by the sales organization. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are 3+ years of experience in revenue operations, sales operations, as a business analyst, or a related quantitative role, preferably within a fast-paced technology or marketplace environment. Exceptional analytical skills with a proven ability to leverage complex data sets to generate business insights that inform process improvements and organizational decisions. Experience defining and monitoring KPIs to measure the health of business processes and the impact of new tools or initiatives. Strong technical proficiency in SQL (or another programming language), along with hands-on experience using data visualization tools like Tableau, Looker, or QuickSight, and advanced Excel skills. Excellent communication and interpersonal skills, with a developing ability to influence stakeholders at various levels and translate technical findings into compelling business "stories." High business acumen and the ability to balance competing priorities across multiple programs—such as advertising and buyer initiatives—in a dynamic environment. Demonstrated success in project management, with the ability to lead complex optimization initiatives from conception through to full implementation and adoption. A creative problem-solver who possesses a natural bias toward continuous improvement and innovation to resolve operational inefficiencies. Preferred Qualifications Experience with cloud data platforms such as Snowflake or Databricks (DBX). Prior experience in change management, specifically leading the rollout of new sales policies, tools, or process improvements to large front-line teams. Background in the real estate industry or experience supporting "white glove" sales and customer operations models.  Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.