Strategy and operations - sustainability advisory & services

ABOUT WATERSHED Watershed https://watershed.com/ is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! THE ROLE We’re looking for a systems thinker and analytically minded operator to join our SAS (Sustainability Advisory & Services) Strategy & Operations team in our New York City office. The Sustainability Advisory & Services organization contains four sub-teams which deliver services and advisory to Watershed customers, helping these customers to adopt, utilize, and extract value from the Watershed platform. As a member of the SAS Strategy & Operations team, you’ll be the connective tissue for this organization - running the operating rhythm, building the systems and processes that drive customer outcomes, and turning data into decisions that improve the quality and efficiency of everything we do. This is a chance to be part of a core team at a growth-stage SaaS company, partnering across the organization to improve execution at scale. In this role, you’ll work closely with cross-functional leaders in the US and Europe to coordinate complex work streams and continuously improve how we plan, deliver, and measure advisory and services. Success looks like balancing strategy and execution, bringing clarity to ambiguity, and delivering results through crisp processes, clear metrics, and tight stakeholder alignment. You will: - Build and maintain staffing and capacity models: Turn core business data into clear resourcing recommendations across services and advisory. - Turn analytical insights into action: Build, launch, and iterate on dashboards and tooling, using analytics to diagnose business problems, surface strategic takeaways, and give leadership real-time visibility into the metrics that matter. - Orchestrate the SAS operating cadence: Run weekly capacity and resource reviews, manage customer assignments and workload, and keep cross-team execution on track. - Design and improve delivery processes: Identify opportunities, develop hypotheses, and execute tightly scoped projects to build scalable, high-quality services and advisory operations. - Contribute to the SAS long-term strategy: Conduct analyses and draft data-driven recommendations that inform investment priorities and roadmaps. You have: - 4-5 years of experience in management consulting and/or in strategy, operations, or program management at a SaaS company. - Strong analytical skills and comfort working with data to diagnose issues and drive decisions; you’ve tackled tricky business problems with analytics, built dashboards and models, and can explain what the numbers mean to diverse audiences. - High ownership and bias to action; you thrive in a fast-paced environment, bring structure to ambiguity, sweat the details, and are tenacious about getting to the bottom of things - Demonstrated ability to design and improve processes end to end, from mapping current state to implementing and scaling better ways of working. - Excellent communication and stakeholder management skills; you can align busy cross-functional partners and keep complex projects on track, including managing multiple workstreams simultaneously - Experience with Salesforce preferred but not required Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What’s the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.