Supervisor, Accounts Receivable (E-Billing)

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join Thermo Fisher Scientific and be part of a high-performing team driven by quality, innovation, and continuous improvement. With our global presence and robust R&D investment, we provide resources and opportunities that enable significant contributions to the world. Position Summary: As Supervisor of the E-Billing team, you will lead daily operations and service delivery for electronic invoice submission, validation, portal management, and rejection resolution activities. The primary objective of this role is to ensure timely and accurate invoice transmission through customer e-billing platforms, minimize invoice rejections, and support overall billing accuracy and compliance while adhering to Service Level Agreements (SLAs) and internal control standards. You will play a critical role in driving operational excellence, monitoring KPIs, supporting system and process improvements, and fostering a highly engaged and performance-driven team culture. The role would suit a candidate with strong leadership capability, excellent communication skills, and in-depth knowledge of billing operations within an Order-to-Cash (OtC) environment. Responsibilities: Responsible for performance management and development of the E-Billing team through regular 1-1s, coaching sessions, and structured performance reviews Lead daily operational management of KPIs related to electronic invoice submission, rejection rates, turnaround time, backlog management, and SLA adherence Prepare root cause analysis for missed targets, invoice rejections, and system failures, and drive corrective and preventive action plans Oversee the accurate and timely submission of invoices across various customer e-billing portals and platforms, ensuring compliance with customer-specific billing requirements Monitor and manage invoice rejection trends, ensuring prompt resolution in collaboration with Sales, Customer Service, and other cross-functional teams Deliver clear and proactive communication and business partnering with supported business divisions and key global partners (e.g., OtC Credit & Collections teams, IT, Commercial teams) Engage with OtC Global Process Owner (GPO) organization, IT teams, and third-party e-billing software providers to escalate and resolve system-related issues Drive a culture of continuous process improvement and standardization across e-billing activities, leveraging automation and digital solutions where possible Collaborate effectively with Internal and External Audit teams to facilitate timely and accurate completion of testing procedures Serve as deputy for the Manager as required Undertake additional projects as assigned Ensure all activities are performed in accordance with company policies, internal controls, and Sarbanes-Oxley requirements Adhere to equal employment opportunity laws and company policies related to fair hiring, performance management, promotion, compensation, and workplace conduct, including sexual harassment prevention Skills Required: Proven ability to lead and motivate teams, providing clear direction, constructive coaching, and performance oversight to drive accountability and achieve operational objectives Comprehensive knowledge of billing operations within the end-to-end Order-to-Cash framework, with proficient understanding of e-invoicing solutions and customer portal compliance requirements Strong verbal and written communication skills, enabling effective engagement with internal stakeholders, global business partners, and external customers Demonstrated analytical capability with the ability to interpret data, identify performance trends, conduct root cause analysis, and implement effective, sustainable process improvements Highly organized and able to manage competing priorities in a fast-paced environment Detail-oriented with a strong focus on accuracy and compliance. Collaborative team player with cross-functional partnership experience. Adaptable and responsive to evolving customer requirements, system enhancements, and shifting business priorities Good working knowledge of accounting principles and internal control frameworks Demonstrates sound judgment, professionalism, and integrity Qualifications and experience: Proficient in English. University or College degree in Finance, Accounting, Business, or related field is an advantage With solid experience in Billing or E-Billing operations, including at least 3+ years leading a team Experience managing multiple customer e-billing platforms (e.g., Ariba, Tungsten, Coupa, Taulia, or similar). Proficiency in ERP systems such as SAP, Oracle, or JD Edwards. Strong digital literacy with Microsoft Office applications (Outlook, Excel, PowerPoint). At Thermo Fisher Scientific, join our 100,000 outstanding minds and contribute to our mission to make the world healthier, cleaner, and safer. Apply today! Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.