Supervisor, Operations Support Engineering

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

 Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is seeking a Supervisor to lead the Operations Support Engineers, a mission-focused technical operations team supporting satellite ground systems, system health monitoring, anomaly response, and 24x7 operational readiness. This role will oversee day-to-day ground system operations while partnering closely with customers, vendors, service owners, product owners, engineering teams, and operations leadership to improve system performance, operator readiness, and mission outcomes. ​Responsibilities: Lead, coach, and develop a technical operations team responsible for ground system monitoring, troubleshooting, anomaly resolution, and mission support. Manage team scheduling and staffing coverage for 24x7 operations, balancing mission needs, employee availability, workload, and coverage gaps. Oversee ground system telemetry trending, system health analysis, operational metrics, and reporting to support leadership awareness and engineering decision-making. Coordinate with operations leaders and technical teams to support major incident investigation, resolution, large-scale deployments, operational risk review, and lessons learned. Partner with service owners and product owners to establish KPIs, identify trends, and drive measurable improvements in operational performance. Advocate for operator needs, system improvements, and enhancement requests that improve team readiness, reduce recurring issues, and strengthen mission support. Support vendor relationships and investigations through recurring reviews, performance metrics, deliverables, and follow-up actions. Support the development and improvement of operational tools, automation, documentation, and cloud-based capabilities. Create and contribute to technical documentation, including operational procedures, proposals, design documentation, statements of work, and other support materials. Clearly and effectively communicate and coordinate with customers, external vendors, and internal stakeholders.   Qualifications: Must be a U.S. citizen with an active Secret security clearance. Bachelor’s degree in engineering or related field. Four additional years of experience may be substituted for a degree 2-3 years of experience in satellite ground systems and operations. Strong troubleshooting skills and technical acumen Ability to a lead a 24x7 team in a collaborative environment Minimum of 1-2 years previous experience in management or as a project lead in a related technical or engineering field Preferred skills: Manage and organize multiple projects and priorities. Experience in a Linux operating environment Experience with programming and scripting languages (e.g. Ruby, Python, Java) Experience with Amazon Web Services Familiarity with Kibana and Elasticsearch to perform calculations and data analysis Familiarity with GitHub Experience with build CI/CD systems like Jenkins, Travis, or Team Foundation Server (TFS) Strong ethical, cross-functional leadership abilities. High level of emotional intelligence and flexibility with diverse communication styles Strong ability to communicate at all levels of the organization and across departments. Strong problem-solving skills and ability to work with inquisitive, analytical, and problem-solving minds. Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate’s experience, expertise, and alignment with the role. ● The base pay for this position within Colorado is: $93,000.00 - $123,360.00 - $135,696.00 annually.   For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions. The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.  The date of posting can be found on Vantor's Career page at the top of each job posting. To apply, submit your application via Vantor's Career page. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.