Tech Operations Engineer - North America

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We’re looking for our first North American hire for Tech Operations, you will work alongside our existing UK based Tech Operations team to help ElevenLabs scale globally, as the technical point of contact for the region. This is a technical, hands-on role in which you will be able to shape the direction of ElevenLabs Tech Operations as we rapidly scale. You will work on everything from automating IT processes to managing the technical build out of our new offices. WHAT YOU BRING - Automation first mindset with experience managing configuration at scale for macOS - Experience in Technical Operations, DevOps-adjacent, or IT Engineering roles - Expertise with Mobile Device Management tooling (e.g Jamf, Kandji, Fleet) - Experience with SAML, SCIM and OIDC and Identity Access Management (Okta, Google Workspace). - Scripting skills (Python, Bash or similar) with a proven track record of automating compliance checks, device configurations, and other IT security tasks. - Experience managing office network equipment (e.g Cisco Meraki, Ubiquiti) - Proven ability to maintain compliance with SOC2 / ISO27001 (or similar) standards - Friendly, end-user focussed attitude BONUS - Open source contributions (e.g a tool you built to automate something) - Prior experience in a high growth / startup environment - Deep understanding of endpoint security standards (NIST/CIS) - Can commute to our (new) New York office - Knowledge of osquery - Terraform (or other infrastructure as code) experience - Strong hands-on experience with VPNs, firewalls, and secure network environments, with knowledge of modern security practices such as Zero Trust networking